xxiaoye@eleazar.dartmouth.edu (Xiaoxia Ye) (04/26/89)
Message 1/1 From Robert Rubinoff Apr 25 '89 at
11:36 pm
Re: Microsoft Word 4.0 Upgrade
(message addressed to xxiaoye@eleazar.Dartmouth.EDU)
Posted-Date: Tue, 25 Apr 89 23:36:51 EDT
Newsgroups: comp.sys.mac
I called Microsoft today about this issue. Yes, the academic version
does
not include any manuals. To get the manuals, you have to pay an extra
$35.
Could you post this info to the net for me? Our link here is screwed up
and
won't let me post anything.
Robert
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Above quoted was a reply to my inquiry on Word 4.0 Upgrade Policy. I am
posting this message at the request of the sender.
Thank you Robert.
________________________________________________________________________
Xiaoxia Ye INTERNET/BITNET/UUCP: xxiaoye@eleazar.dartmouth.edu
Dartmouth College For more info: finger xxiaoye@eleazar.dartmouth.edududevoir@bernoulli.Stanford.EDU (Glen P. Dudevoir) (04/28/89)
In article <1685@rpi.edu> jvictor@pawl.rpi.edu (Jonathan V. Fisher) writes: >I've heard that the academic version upgrade is only $35 (+$.5.50) if >the academic version of Word 3 was bought before a certain date. If you >are paying $50 for the upgrade you should be getting all the stuff a >regular upgrade includes. Though, I suppose that if you didn't reserve >an academic upgrade by the deadline (the deadline for getting a regular >upgrade for $50 instead of $75), the academic version might then cost $50. I purchased my copy of the Academic edition of Word in late May 1988. Just before I did so I observed an ad in MacWorld stating that purchasers of Word would receive a free upgrade to the next version. I asked the representives at our University store if this also applied to the Academic edition and they assured me that it did. I also called customer service at Microsoft and they also assured me that the free upgrade policy for the full edition and the academic editions would be the same. After checking I decided to go ahead and purchase the Academic edition. I just received my upgrade coupon and you guessed it No Free Upgrade, No Free copy of SuperPaint 1.1 . I called customer support and they refuse to even consider honoring their previous commitment, but what can you expect. I would certainly have waited the two months had I been given the correct information, since the only reason I purchased the previous edition was to get the free upgrade. In article <13224@dartvax.Dartmouth.EDU> xxiaoye@eleazar.dartmouth.edu writes: >Message 1/1 From Robert Rubinoff Apr 25 '89 at >11:36 pm > Re: Microsoft Word 4.0 Upgrade >(message addressed to xxiaoye@eleazar.Dartmouth.EDU) >Posted-Date: Tue, 25 Apr 89 23:36:51 EDT >Newsgroups: comp.sys.mac >I called Microsoft today about this issue. Yes, the academic version >does >not include any manuals. To get the manuals, you have to pay an extra >$35. They have absolutely got to be kidding. At this rate the upgraded disks, which are exactly what the upgrade letter promises, the manual cost and the shipping fee cost more than a new copy of the academic edition. Can anyone verify that you receive no manual whatsoever? The Academic version I bought came with the reference manual, but not the book with all the examples. Thanks. Glen
xxiaoye@eleazar.dartmouth.edu (Xiaoxia Ye) (04/28/89)
In article <19@bernoulli.stanford.edu> dudevoir@bernoulli.stanford.edu (Glen P. Dudevoir) writes: [... much deleted ...] >guessed it No Free Upgrade, No Free copy of SuperPaint 1.1 . I called >customer support and they refuse to even consider honoring their >previous commitment, but what can you expect. I would certainly have Microsoft suffered an 18% loss in stocks because it wants to deliver a completely bug-free quality product to its valued customers. Therefore, they are justified in putting the wrath and tranferring this loss to its valued customers. This is what all of us should expect. ________________________________________________________________________ Xiaoxia Ye INTERNET/BITNET/UUCP: xxiaoye@eleazar.dartmouth.edu Dartmouth College For more info: finger xxiaoye@eleazar.dartmouth.edu
jnh@ece-csc.UUCP (Joseph Nathan Hall) (04/28/89)
In article <13256@dartvax.Dartmouth.EDU> xxiaoye@eleazar.dartmouth.edu (Xiaoxia Ye) writes: >Microsoft suffered an 18% loss in stocks because it wants to deliver a >completely bug-free quality product to its valued customers. >Therefore, they are justified in putting the wrath and tranferring this >loss to its valued customers. > >This is what all of us should expect. No, they suffered a loss in stock value because they are delivering one of their most important products MONTHS LATE (as usual) and they are standing on very skinny corporate legs in many other respects. Competitors have just about caught up with Excel in quality. Clearly, competitors have caught up with Word in quality (but not quantity). And I have this nifty little cartoon on my wall here which shows two hens tending a nest that contains a small chick labeled "DOS" and an egg labeled "OS/2", whose caption reads "And heaven only knows I'm fond of them both, but my patience IS wearing a little thin!!" The PS/2 is doing so badly that IBM's stock, for chrissakes, is suffering. Even if we should "expect" Microsoft's peevishness, we, as consumers, don't deserve it. You're forgetting Rule #1 about customers ... -- v v sssss|| joseph hall || 201-1D Hampton Lee Court v v s s || jnh@ece-csc.ncsu.edu (Internet) || Cary, NC 27511 v sss || joseph@ece007.ncsu.edu (Try this one first) -----------|| Standard disclaimers and all that . . . . . . . . . . . . . .