suelh@druhi.ATT.COM (Sue Hendrix) (05/07/89)
This is posted for a friend...
Thank you email bounced to Michael Naber, but thanks, Mike.
I took my Mac in for the ROM upgrade. Works great, now boots
from SCSI. Thought others might like to know the repair
authorization number--OKJ767. This tells the Apple dealer
how to be reimbursed for the work--there's no charge to
the customer.
Thanks again.
--
Sue Hendrix, net.goddess
att!drutx!druhi!suelh
It's a beautiful day, let's go boating.englandr@phoenix.Princeton.EDU (Scott Louis Englander) (05/09/89)
I guess i missed the discussion, but what's this about a ROM upgrade for
the Mac+? My SCSI disk boots fine...
--
- Scotttwakeman@hpcea.CE.HP.COM (Teriann Wakeman) (05/10/89)
I went to 2 Apple dealers with the same number & was told that it was NOT
for a free Mac+ ROM upgrade. What I was told is that it paid the cost of
ONE ROM if the ROM set dies. The customer pays for the other ROM and
instillation! I even had one dealer call Apple. The story I got is that
there is a lot of confusion & that dealers who do a free ROM upgrade got
stuck with the unreimbursed charges.
This has always bothered me since I keep hearing storys of people who
quoted the magic number & got a free ROM upgrade. In my case a kind soul
{THANKS} came through with a set of the latest ROMs to replace my "Lonely
Hearts" ROM & I have been a happy camper ever since. Of course now, before
I could be a happy camper I had to get 2 chips fixed that stopped working
when MacProducts Inc. replaced a ROM socket for me. I also had to adjust the
5 V supply after the 2.5 Meg RAM upgrade.
I still wonder does the magic number really work & were the dealers shucking
me to get extra money, or are there a lot of dealers getting stuck?
TeriAnnben@tasis.utas.oz (Ben Lian) (05/11/89)
In article <430100@hpcea.CE.HP.COM> twakeman@hpcea.CE.HP.COM (Teriann Wakeman) writes: > > I went to 2 Apple dealers with the same number & was told that it was NOT >for a free Mac+ ROM upgrade. What I was told is that it paid the cost of >ONE ROM if the ROM set dies. The customer pays for the other ROM and >instillation! I even had one dealer call Apple. The story I got is that >there is a lot of confusion & that dealers who do a free ROM upgrade got >stuck with the unreimbursed charges. > >I still wonder does the magic number really work & were the dealers shucking >me to get extra money, or are there a lot of dealers getting stuck? Reproduced below is the relevant stuff out of the Apple Service Prog Manual icon on AppleLink, courtesy of Apple Australia. I hope I am not breaking any Apple commmandments by doing this, but it took me six months to get the issue settled over here in Oz. The current situation at my university (which is a member of the Apple University Consortium) is that the ROMs will be exchanged at no charge. Good luck with your particular reseller/dealer. (Thinks: I hope I haven't prejudiced my exchange with this posting....) An observation about the replacement guidelines vis-a-vis inventory status: If your ROMs fail, and your reseller only has old ROMs in stock, then your failed ROM(s) will be replaced with the old ROMs, regardless of whether you originally had the old versions or new version. So what is the benefit to the customer, especially if the new ROMs are needed to fix boot problems with SCSI devices (as in my case)!!?? Another observation: what is a 'failed' ROM? Have my ROMs failed if they don't let the Mac boot properly from SCSI devices that adhere to the SCSI standard? The confusion is understandable when you try to make some sense of the instructions. I still haven't gotten my ROMs exchanged yet because (a) I didn't know if it would fix my difficulties cold booting from a Rodime 140 Plus; and (b) the turn-around time can be very long, especially if the new ROMs aren't in stock. I now know that the ROM exchange will work for me, but whether I can live without a Mac for more than a few days is another matter (I depend on it for writing). -- bl ----------------------------------------------------------------------- Benjamin Y H Lian ACSnet: ben@tasis.utas.oz Dept. of EE & CS ARPA : ben%tasis.utas.oz.au@uunet.uu.net University of Tasmania BITnet: munnari!tasis.utas.oz!ben@ GPO Box 252C uunet.uu.net Hobart, Tasmania 7001 UUCP : {enea,hplabs,mcvax,uunet,ukc}! A U S T R A L I A munnari!tasis.utas.oz!ben Tel: +61-02-202380 Fax: +61-02-202713 ----------------------------------------------------------------------- "Fortunately the computer virus did no harm to our records. It was immediately devoured by all the bugs in our programming." -- Cartoon, CW Australia -------------------------------- Product Notice: CPUs, 4 of 5 Copyright 1988, Apple Computer, Inc. MACINTOSH PLUS ROMs OKJ767 (Announced April 87) Macintosh Plus, Macintosh 512K Enhanced systems, and 800K Disk Drive Upgrade Kits have new version boot ROMs. The chance in the ROMs is minimal and only affects Macintosh Plus systems. The ROMs were revised to ensure full compatibility with SCSI devices that have been designed to the "17B ANSI SCSI" standard. The ROM version changes are as follows: Description Part Number Old Version: New Version High boot ROM 342-0341 B C Low boot ROM 342-0342 A B The new version ROMs are fully compatible with all Macintosh Plus, 512K Enhanced and upgraded 512K systems. However, one old version ROM and one new version ROM cannot be installed on the same board. The following is a summary of the guidelines for replacing Macintosh Plus ROMs in 512K Enhanced logic boards when only one ROM fails: Customer ROM Ver Inventory Status Action New Old version ROM Replace both ROMs with old version ROMs. Old Old version ROMs Replace only the failed ROM. New New version ROM Replace only the failed ROM. Old New version ROMs Replace both ROMs with new version ROMs. To obtain Parts Credit and Parts Margin* reimbursement for this procedure (Labor Credit will not be paid), do the following: Return the customer's defective ROM to Apple and record the ROM part numberf on the SRO form. In addition, record the repair extension authorization code "OKJ767" in the warranty information section. * Parts Margin paid to resellers only. Note: When returninga Macintosh logic board to Apple for exchange, make sure the board contains both ROMs, and that they are inthe correct high/low version combination. Otherwise, the board is unacceptable for exchange, and will be returned to you. ------------------------------
twakeman@hpcea.CE.HP.COM (Teriann Wakeman) (05/12/89)
Scott, there were several versions of the Mac+ ROMS. The first version had a SCSI bug that kept the Mac from booting from a floppy if there was a powered off SCSI device attached to the Mac's SCSI port. You had to disconnect the SCSI cable from the Mac to use it as a floppy based Mac. TeriAnn