cole@sas.UUCP (Tom Cole) (05/23/89)
I feel compelled to put what will hopefully be a final footnote on the issue of Jasmine's accessability. I was the original poster of the quest for help in how to go about either reaching Jasmine or getting help for my dead Jasmine DirectDrive 45. o In the original posting, I mentioned legal issues that might be occupying Jasmine's time and resources. This comment was unfortunate in that it was based on inferences from other postings and I have no personal knowledge of anything going on with Jasmine re: legal issues. o I finally (Monday, 22may89) reached a real human at Jasmine, although it seemed like an accident (the fellow at the other end was trying to dial out and accidentally hit an incoming call line). However, once connected, the gentleman was very helpful in verifying that I had made all reasonable checks and tests, and then gave me an RMA to send the drive in, assuring me that it would be no more than 3 weeks out of my hands. In light of the apparant rash of drive failures that everyone is seeing, I figured this is reasonable turnaround. o He did admit that they are very busy, but was unable/unwilling to comment on why, and I certainly didn't press the issue at all since I was more interested in getting my drive fixed. :-) The long and short is, Jasmine is still there, still accepts returns, and is not going under as far as I can tell. They are just really really really busy. Parenthetical footnote: I still have several other Jasmine drives, and they work like champs, and have given me no problems. I apologize for any undo concern I may have created, and certainly don't want to see anyone change their approach or attitute towards Jasmine based on ANYTHING I might have said. Tom Cole SAS Institute Declaimer: Othello