cower@csli.Stanford.EDU (Richard Cower) (06/24/89)
Anyone have Pacer working under VMS 5.1-1? Since we brought up 5.1-1, Pacer won't let us login (when attempting the connect - we get the message that the password is incorrect). Pacer claims this is a DEC problem, DEC in Colorado doesn't have an Appletalk net. I poked around in the DSIN this morning and came up with only one reference to Appletalk (ECO-2 on the ETDRIVER), but our driver already has this ECO.We've faxed Pacer some packets we captured with PEEK, but they never call us back (Do they call ANYONE back??). I'm considering rolling back to the 5.02 ETDRIVER, in an attempt to see if it could be related to what is happening. We've got a patched ETDRIVER already - to fix NETDLLERR's - but the Pacer problem was ongoing before I patched the driver. We've got a lot of Macs that'd like to use this server again.... Can anyone help with this? Send me mail at Cower@csli.stanford.edu or give me a ring at 916-355-6104. Thanks...Rich Cower
bgoetz@eddie.MIT.EDU (Brian Goetz) (06/28/89)
In message 15920, Rich Cower complained about the responsiveness of Pacer Software's Technical Support staff. >...We've faxed Pacer some packets >we captured with PEEK, but they never call us back (Do they call ANYONE >back??)... Get real, Rich. This is just a cheap attention stunt. Well, now you have everybody's attention. For the benefit of the rest of the world who read your message, we would like to point out that we have 11 documented calls to your site during the four day period in which this problem was being diagnosed, and that the Peek that you sent was in the hands of the appropriate engineer within 24 hours, who promptly contacted your site. Perhaps we did not solve your problem as quickly as you expected, but it is inappropriate to post messages which say "They never call us back." And don't you think you could at least indicate what organization youy are really from? CSLI isn't even a customer of ours. This is not the first time your site has resorted to getting attention by bad-mouthing our reputation in a public forum. Maybe it could be the last? Brian Goetz, Software Engineer Karen Tobasky, Technical Support Pacer Software, Inc.