dorourke@polyslo.CalPoly.EDU (David M. O'Rourke) (07/14/89)
In article <2206@ucsfcca.ucsf.edu> rampil@cca.ucsf.edu.UUCP (Ira Rampil) writes: >I don't know what got Dave upset at Memory Masters Short story: Called them up and ordered some 1 meg SIMM's for my Macintosh Plus & my girl friends..... Asked if the memory would work in a plus, they said yes. Recieved the memory, it was backwards on the SIMM board, sent it back no problems, they were very nice. Got the "fixed" memory and went to install it. Well the boards were poorly manufactured and had pins sticking out the back of the board that prevented the SIMM's from seating in the socket properly. Called them up and wanted to return the product. They said no, it's your problem, if we take them back we'll charge you 15% restocking fee + shipping cost. By this time I was tired of futzing around with these guys, I needed memory so I called Chip Merchant, recieved it the next day, it installed perfectly, and was 10 bucks cheaper than Memory Masters. 1) I never recieved an invoice from them for any of the purchases. 2) No mention of the restocking fee was make at the time of purchase, or until after I'd recieved the stock. {note: they now have it as part of their ad, if you find an old issue of MacWeek, look at their ad and the restocking fee is missing.} 3) This whole process took two weeks, I needed the memory, and really couldn't afford to wait. 4) I tried to cancel my order when the 1st batch was bad, they refused. I needed the memory and they said it would take at least one week. I wanted to cancel and go with Chip Merchant, and I'd get it the next day. These are just my experiences with Memory Masters, you mileage may vary. But I've had no problems with Chip Merchant or any of the other vendor's in MacWeek. I also have on occassion had a client back out of a Memory upgrade after I've ordered it. No other vendor besides Memory Masters has had a problem with me returning a purchase with in a short time. No other vendor has ever charged me a re-stocking fee. But those are just my experiences. I'll let you draw your own conclusions. None of my business goes to Memory Masters however. :-( -- \\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\|///////////////////////////////////////// David M. O'Rourke____________________|_____________dorourke@polyslo.calpoly.edu | God doesn't know, he would have never designed it like that in the first | |_ place. ____________________________________________________________________|