stevem@hpvcfs1.HP.COM (Steve Miller) (09/12/89)
Another Jasmine data point. I recommended a Jasmine 70 Meg hard disk for my brother about 1 1/2 years ago. He bought one then and it died two weeks ago. Since then, he's tried calling Jasmine's support line many, many, many times with no luck. Usually he gets no answer or a recording/put on hold. Several times he's called early trying to catch them off guard, hoping that maybe he'd get through. The closest he got is a person that told him he must call back in 10 minutes when the support people arrive. He did so with obviously no luck. HELP! I feel guilty for recommending Jasmine. Has anyone had any luck getting through to their support people? If so, what's the trick? Is Jasmine having financial problems or what? Now, I have another friend that wants to buy an inexpensive 20-40 Meg external hard disk and I don't know what to recommend. Is there any lower cost hard-disk vendor that's had a good track record? Steven Miller
ra_robert@gsbacd.uchicago.edu (09/12/89)
In article <780049@hpvcfs1.HP.COM>, stevem@hpvcfs1.HP.COM (Steve Miller) writes... [...] >I feel guilty for recommending Jasmine. Has anyone had any luck getting >through to their support people? If so, what's the trick? I didn't have any problems getting through to Jasmine tech support a couple of months ago. I called about 4 in the afternoon CST, got put on hold for a couple of minutes, then someone took my number and said they'd call me back. They called back in about 1/2 an hour. Robert ====== ra_robert@gsbacd.uchicago.edu ============================= generic disclaimer: all my opinions are mine
c8s-an@franny.Berkeley.EDU (Alex Lau) (09/12/89)
In article <780049@hpvcfs1.HP.COM> stevem@hpvcfs1.HP.COM (Steve Miller) writes: >Another Jasmine data point. I recommended a Jasmine 70 Meg hard disk for >my brother about 1 1/2 years ago. He bought one then and it died two weeks >ago. Since then, he's tried calling Jasmine's support line many, many, many >times with no luck. Usually he gets no answer or a recording/put on hold. >Several times he's called early trying to catch them off guard, hoping >that maybe he'd get through. The closest he got is a person that told him >he must call back in 10 minutes when the support people arrive. He did so >with obviously no luck. >HELP! Hate to tell you this, but hundreds if not thousands of others are calling the BMUG Helpline every day for recommendations on what to do with Jasmine/how to get through to Jasmine/where is Jasmine's office so they can firebomb it. You might want to try contacting Rodime; Rodime is the manufacturer of the drive in question. At least, I think it is. I think they had a 2 year warranty on it, so you'd better hurry. :-) >I feel guilty for recommending Jasmine. Has anyone had any luck getting >through to their support people? If so, what's the trick? >Is Jasmine having financial problems or what? >Now, I have another friend that wants to buy an inexpensive 20-40 Meg external >hard disk and I don't know what to recommend. Is there any lower cost >hard-disk vendor that's had a good track record? > >Steven Miller You might want to try some of the disk vendors that sell Quantum drives. ThirdWave in Texas, CAI in Maryland both have very good prices for those drives. Check the back of MacWEEK for phone numbers. And try to make sure that the Quantum drive was made in the last month or so, or else leave the drive on forever. Previously made drives have some potentially serious problems in certain kinds of weather. --- Alex UUCP: {att,backbones}!ucbvax!franny!c8s-an INTERNET: c8s-an%franny.berkeley.edu@ucbvax.berkeley.edu FIDONET: Alex.Lau@bmug.fidonet.org (1:161/444)
d6maca@dtek.chalmers.se. (Martin Carlberg) (09/13/89)
In article <780049@hpvcfs1.HP.COM> stevem@hpvcfs1.HP.COM (Steve Miller) writes: > > Since then, he's tried calling Jasmine's support line many, many, many >times with no luck. Usually he gets no answer or a recording/put on hold. >Several times he's called early trying to catch them off guard, hoping >that maybe he'd get through. The closest he got is a person that told him >he must call back in 10 minutes when the support people arrive. He did so >with obviously no luck. > >HELP! > >I feel guilty for recommending Jasmine. Has anyone had any luck getting >through to their support people? If so, what's the trick? I have called Jasmine's support line many times. It's hard to get them, but I have a repeat last number buttom on my phone. I use that for 5 to 15 minutes then I get thru. I have done this many times and it has work. They had only one number in my manual, but I found out that they had two to there support. Have you tried them both? I don't have the numbers here but I can get them if you want. I have three Jasmine drives. One did broke but Jasmine replaced it for me. My drives works well and it has been very nice to do business with Jasmine. - Martin Carlberg - Chalmers University of Technology, Gothenburg, Sweden
rus@io.UUCP (Russell Sheptak) (09/14/89)
What a surprise! I also have the apparently infamous DD70 from Jasmine,
which is almost exactly a year old (Boston Macworld last year), which has
now gone belly up (it randomly resets itself, sometime's freezing the
application, sometimes continuing on normally). Its been a good drive
for a MacPlus...
But, I called Jasmine, like you, without much success. My wife called
and got a receptionist after the tape recording one morning about two
weeks ago. She took our name, phone number, and description of the problem,
and assured us someone would call back. Well, we've called back
numerous times, at all hours of the california business day, and
no one has come on the line after their recorded message after
holding for more than 15-20 minutes! Now, when I worked for a
customer support organization, that would have gotten me fired. No
customer should have to hold for that long, ever.
Fortunately, the dealer I bought the drive from is a local one, and
has agreed to return the drive to Jasmine, and deal with them in
negotiating repair. BTW, Jasmine has yet to call back, two weeks later.
I'd recommend looking at the La Cie drives these days.
Rus
Disclaimer: I only speak for myself from personal knowlegde.
----------------------------------------------------------------------------
UUCP: {decvax,pyramid,sequent}sun!sunne!ileaf!rus Rus Sheptak
ARPA: rus@ileaf.com Interleaf
SNAIL: 42 Blue Hill Terrace, Milton, MA 02186 Cambridge, MA 02140
----------------------------------------------------------------------------king@uw-entropy.ms.washington.edu (Jim King) (09/14/89)
In article <1261@io.UUCP> rus@io.UUCP (Russell Sheptak) writes: > >What a surprise! I also have the apparently infamous DD70 from Jasmine, > 14 lines deleted >Fortunately, the dealer I bought the drive from is a local one, and >has agreed to return the drive to Jasmine, and deal with them in >negotiating repair. BTW, Jasmine has yet to call back, two weeks later. > >I'd recommend looking at the La Cie drives these days. Maybe you'd better look further. Our Mac lab bought a LaCie drive which appears to be defective, but our system administrator has been unable to talk with anyone at LaCie who is knowledgable and/or who will authorize a return. They also promised to call back but have not done so. Our guy has wasted a lot of time calling and is really frosted with LaCie's "service". > > Rus > >Disclaimer: I only speak for myself from personal knowlegde. >---------------------------------------------------------------------------- >UUCP: {decvax,pyramid,sequent}sun!sunne!ileaf!rus Rus Sheptak >ARPA: rus@ileaf.com Interleaf >SNAIL: 42 Blue Hill Terrace, Milton, MA 02186 Cambridge, MA 02140 >---------------------------------------------------------------------------- Jim King king@math.washington.edu James King Dept of Math GN-50 Univ of Washington Seattle, WA 98195 (206) 543-1915
ra_robert@gsbacd.uchicago.edu (09/14/89)
[Jasmine disks go belly up] [La Cie disk goes belly up] OK, I'm game: what _is_ a good, not extremely expensive Mac HD manufacturer. How's SuperMac? Emphasis here is on reliability and service. Robert ------ ra_robert@gsbacd.uchicago.edu ----------------------------- generic disclaimer: all my opinions are mine
mclow@telesoft.telesoft.com (Marshall Clow @telesoft) (09/15/89)
In article <2243@uw-entropy.ms.washington.edu>, king@uw-entropy.ms.washington.edu (Jim King) writes: > In article <1261@io.UUCP> rus@io.UUCP (Russell Sheptak) writes: >> >>What a surprise! I also have the apparently infamous DD70 from Jasmine, >> > 14 lines deleted > >>Fortunately, the dealer I bought the drive from is a local one, and >>has agreed to return the drive to Jasmine, and deal with them in >>negotiating repair. BTW, Jasmine has yet to call back, two weeks later. >> >>I'd recommend looking at the La Cie drives these days. > > Maybe you'd better look further. Our Mac lab bought a LaCie drive > which appears to be defective, but our system administrator has been > unable to talk with anyone at LaCie who is knowledgable and/or who > will authorize a return. They also promised to call back but have > not done so. Our guy has wasted a lot of time calling and is > really frosted with LaCie's "service". I have also had problems with LaCie's support people. We ordered a case and software from them, and ( you know the song ), it will be shipped Tues ( Mon ), it will be shipped Friday ( Wed ), and so on for 2 1/2 weeks. When it arrived, ( without software ), their receiptionist would not connect us to anyone ( they were all "out" ), and calls were not returned. It appears that giving your name when the receptionist asks is a bad idea. We finallyu got the software shipped to us, but it took another week. A friend of mine had a similar experience with LaCie, after a very pleasant conversation with them at MacWorld SF this last Jan. Marshall Clow mclow@telesoft.com
c8s-an@franny.Berkeley.EDU (Alex Lau) (09/15/89)
In article <5395@tank.uchicago.edu> ra_robert@gsbacd.uchicago.edu writes: >[Jasmine disks go belly up] >[La Cie disk goes belly up] > >OK, I'm game: what _is_ a good, not extremely expensive Mac HD manufacturer. >How's SuperMac? Emphasis here is on reliability and service. > >Robert I know a few people at SuperMac, so I might be biased, but their tech support is usually excellent. Not all their drives are all that excellent, especially the ones based on Seagate mechanisms, but you can't have it all. SuperMac's XP100 is based on the Quamtum 105S. --- Alex