bernard.becker@canremote.uucp (BERNARD BECKER) (09/24/89)
LaCie Sucks chunks. I work for a Canadian Dealer and we considered carrying the LaCie line of kit drives. We ordered a drive through Adam peripherals. Recently the Fan Assembly croaked. I am the service tech at the dealership and I took the drive apart and discovered that in fact the small circuit board which leads to the two 25 pin connectors was not making proper connection. I must admit that the drive has taken a lot of punishment in that I am do a lot of onsite repairs and the drive goes with me. It is an ideal drive for this because of this. I cannot foult LaCie on thier product nor their software. But if you are unfortunate enough to ever have it break you will be left swinging in the wind. A quality product is only 50% of the equation. I have an RMA number for the dead part and they have agreed to send me a new part. I've called perhaps 10 or 12 times. I am calling long distance from Toronto Canada to Tigard Oregon. Fortunately this is being billed to the company I work for. If I had to make a personal decision I would never NEVER buy a LaCie product. They have abandoned their Canadian distributor and he cannot get parts and they will not return calls nor will they send you the parts they have promised. When you call some bubble headed miss America type gives you the stall, takes your number, and then they forget about you. At the moment I am dragging around an Apple 80. At least when it breaks Apple will give me service parts. I know Apple is more expensive but in Canada we get a one year warranty from Apple on all equipment purchased and the warranty means something because it is honoured. I can walk into any Apple dealer and have my drive fixed. If anyone from LaCie reads the net I hope you take this a dissatisfied customer feed back. I work for a dealer and am on many of the Local boards as well as being involved with local users groups. Anyone who asks about LaCie drives gets the report that Lacie sucks. If you do ever choose to send me the needed part to repair this drive I will inform the net as to how long it took. At this point I am going to return the drive to your Canadian supplier for full refund on the basis of non compliance with warranty. May the marketplace decide with their dollars who wins and who loses. I hope to see a LaCie Liquidation sale soon. <<BB>> --- * Via ProDoor 3.1aR
steve@cpdaux.UUCP (Steve Lemke) (09/25/89)
In article <89092403144572@masnet.uucp> bernard.becker@canremote.uucp writes: }I know Apple is more expensive but in }Canada we get a one year warranty from Apple on all equipment purchased }and the warranty means something because it is honoured. I can walk into }any Apple dealer and have my drive fixed. Why is it that Apple has a year warranty in Canada but not in the States? Did Apple Canada decided to override the normal policy? What gives? -- ----- Steve Lemke ------------------- "MS-DOS (OS/2, etc.) - just say no!" ----- Internet: cpdaux!steve@apple.com GEnie: LEMKE ----- Or try: apple!cpdaux!steve CompuServe: 73627,570 ----- Quote: "What'd I go to college for?" "You had fun, didn't you?"
t-jacobs@cs.utah.edu (Tony Jacobs) (09/25/89)
I guess everyone is entitled to an opinion, my opinion is that your opinion sucks and not LaCie. We have a dozen or more of their drives here and have had to send a couple back and got prompt service. I'm sure there are others like yourself who didn't get the perfect service you expected but I suspect the majority of people were satisified with LaCie. They are a small company trying to grow in a smart way. They are some- times hard to get throught to their service reps. I have recommended LaCie drives to a dozen or so people and none of them have had problems with them. Disclamer: I have no connection with LaCie. Tony Jacobs * Center for Engineering Design * U of U * t-jacobs@ced.utah.edu
mnkonar@manyjars.SRC.Honeywell.COM (Murat N. Konar) (09/26/89)
In article <524@cpdaux.UUCP> cpdaux!steve@apple.com (Steve Lemke) writes: >Why is it that Apple has a year warranty in Canada but not in the States? >Did Apple Canada decided to override the normal policy? What gives? I was talking to an Apple dealer the other day about Apple's dumb 90-day warranty (in the States, anyway). He admitted to me that the whole point of offering only a 90 day warranty is that it gives customers an incentive to buy AppleCare. AppleCare makes dealers lots of money. So its a way for Apple to let dealers make money on Macs without cutting into Apple's profits. What a drag. ____________________________________________________________________ Have a day. :^| Murat N. Konar Honeywell Systems & Research Center, Camden, MN mnkonar@SRC.honeywell.com (internet) {umn-cs,ems,bthpyd}!srcsip!mnkonar(UUCP)