pff@beach.cis.ufl.edu (Pablo Fernicola) (09/28/89)
A friend of mine bought a DeskWriter and a Mac SE last week. We connected the printer, loaded the DeskWriter driver and fonts, but everytime we print, we get a message to the effect that the printer doesn't responde. From the Finder, doing a Print Directory, the message says to check the connections. Now, we tried to different cables, from different manufacturers, so the problem is not there. I tried the modem and printer ports by using my modem and they are okay. I took the system Folder out of the hard disk and went through the installation process and nothing. Last, my friend went to the store and got ANOTHER DeskWriter but the problem persist. The guy at the HP Customer Support was very helpful but we couldn't solve the problem. Oh yes, we did select the printer on the Chooser. Anybody has any clues of what can be wrong (Mac, ports, software, cable, printer, all of the above)? Thanks! -- pff@beach.cis.ufl.edu Pablo Fernicola - Machine Intelligence Laboratory - UF "If we knew how it works, it wouldn't be called research."
rickk@hpvcfs1.HP.COM (Rick Klaus) (10/03/89)
The DeskWriter puts up the not responding dialog box when the driver fails to get a response to a status request. The most likely reasons for this are wrong cable, cable not plugged in completely, or bad logic board on the DW. Since you tried a new DW, I suspect that the cable may be incorrect. The DW uses the Standard Apple Peripheral-8 Cable. This cable switches the transmit and receive lines in the RS-422 interface. You may have a cable that does not switch these lines. Also, make sure that none of the pins in the cable have been damaged or pushed back in the connector. The DW needs both + and - lines on the transmit side to work. Hope this helps, Rick Klaus rickk@hpvcfs1