alen@crash.cts.com (Alen Shapiro) (10/10/89)
At last a success story relating to Jasmine hardware support. I had a 100Mbyte backpack whose SCSI cable (internal flat ribbon) had been installed across its retaining pins severing the cable at one point and allowing it to tear through a conductive channel. One phone call to Jasmine - on hold forever 2nd phone call got a message operator (overflow at 4:45pm). I left a message, certain that no return call would be forthcomming. Next morning I got a call from a very helpful Tech Support rep who found the part I needed and shipped it out THAT DAY. It arrived 2 days later and my disk was back in working order that day. Well done Jasmine (I wish I had the name of that tech rep - I'd publish it here in CAPITAL LETTERS). --alen the Lisa Slayer (it's a long story) alen@crash.cts.com Ps I've no connection with Jasmine other than I like their product - now if they could only fix the volume control on the backpack modem.....