kateley@Apple.COM (Jim Kateley) (10/03/89)
Apple/Quantum Response to Hard Disk Drive Concerns
"Apple Computer, Inc. and Quantum Corporation have been extremely concerned
about recent reports of problems with some of the Quantum 40MB and 80MB, 3.5"
hard disk drives in Apple products. Together we have investigated this problem
thoroughly and have developed a solution. This problem has been corrected,
current Apple hard disk drive production is not affected.
The symptoms:
% Periodic failure of the system to boot. Under this condition you will see a
floppy disk icon with a flashing question mark. When this occurs, turning the
system Off, then On usually enables the system to boot properly.
% Appearance of a dialog box during operation that states "Cannot Load Finder.
This symptom is less common, and again, turning the system Off, then On usually
enables the system to resume operation.
Be assured that the boot-up problem is not known to cause a loss of data or
applications, nor is it in any way associated with stiction.
The solution:
Together, Apple and Quantum have developed a ready solution to this problem
which will be offered through a repair extension program. If you are
experiencing the above symptoms, or are concerned about this product, please go
to an authorized Apple service provider for more details or to determine your
eligibility and need for service. The repair extension program for this
problem will be offered for a two-year period, going into effect immediately
through October, 1991.
Customers who have paid for an out-of-warranty 40MB or 80MB disk drive exchange
since April 1, 1989, may be entitled to reimbursement from Apple. Please
contact Apple Customer Relations at (408) 252-APPL for further information.
Apple will make every attempt to provide an appropriate solution.
The Quantum drives have had an excellent quality record, and despite this
recent boot-up problem, Apple continues to have full confidence in Quantum
products."
--
Jim Kateley UUCP: {sun, voder, nsc, mtxinu, dual}!apple!kateley
S,P,HnS! DOMAIN: kateley@apple.COM Applelink: kateley1
Disclaimer: What I say, think, or smell does not reflect any policy or
stray thought by Apple Computer, Inc.kent@sunfs3.camex.uucp (Kent Borg) (10/06/89)
In article <35216@apple.Apple.COM> kateley@Apple.COM (Jim Kateley) writes: > >Apple/Quantum Response to Hard Disk Drive Concerns > >[and he quotes some text which describes the problem, and that Apple >is extending the disk repair time period to 2 years.] Several comments: = In talking about the drives not booting: "nor is it in any way associated with stiction". Then what is the cause and where did the stiction go? = Why was his posting only distributed in the usa? Won't foreign drives get fixed, or do they with their 1 year warranty not need an extension (though they never used the word `warranty' in the Apple posting--they don't dare, they can't figure out how to wean themselves from all that AppleCare cash.). = Can we trust that Mr. Kateley's posting does reflect official Apple policy, and if so, what about his generic disclaimer: >Disclaimer: What I say, think, or smell does not reflect any policy or > stray thought by Apple Computer, Inc. I think we have too much knee-jerk lawyer-fear. My Disclaimer: What I say (or think, burp, imagine, wish, dream, and curse) in no way should be construed as my speaking for Apple Computer, Inc. (Disclaimers can be fun. If written carefully, they can imply all kinds of things other than what they actually say...) = Finally, it is about time Apple admitted they have a problem. Poor Quantum stands behind their drives with a real warranty but Apple has been standing in the way and giving Quantum a bad name. -- Kent Borg "Then again I could be foolish kent@lloyd.uucp not to quit while I'm ahead..." or -from Evita (sung by Juan Peron) ...!husc6!lloyd!kent
J.Pearce@ucl-cs.UUCP (10/11/89)
From: J.Pearce@uk.ac.ucl.cs After 3 months or trouble free use the Quantum 80 MB hard disk in my Mac IIcx has started to give me problems. Periodically it will just refuse to boot from the hard disk. I have noticed many messages on comp.sys.mac regarding similar problems. Information in the UK seems to be thin on the ground - my local dealer is only aware of problems with the 40 MB drives. I would greatly appreciate any summaries of problems with Quantum 80 MB hard disks and a copy of JIM KATELEYS (APPLE) STATEMENT which we didn't receive in the UK. Many thanks, John R. Pearce jpearce@uk.ac.ucl.cs Computer Science Department, University College London, Gower Street, London, WC1E 6BT. ENGLAND.