cuello@uxh.cso.uiuc.edu (11/15/89)
I have a question for all of you industry insiders: What's the procedure one has to follow when a *&^%@ Jasmine Innerdrive 45 (SE version) is failing? What is _the_ phone number that one has to call at Jasmine? Is there a specific extension number that gets one to the "right", responsive technician or product-support(er)? I need your help here, for I am running out of patience in trying to have this *&^% Innerdrive replaced, since it is still under warranty (Has 10 months to go). Thanks, <><><><><><><><><><><><><><><><><><><><><><><><><><><><><><><><><><><><><><><> Federico A. CUELLO <cuello@uiuc> | "Am I not a man? Research Associate/Microcomputer Consultant | And is not man stupid? Regional Science Program/CSO Microconsulting | So yes, I am married!" University of Illinois at Urbana-Champaign | 237-I Davenport Hall - Urbana, Il. 61801 | Zorba the Greek <><><><><><><><><><><><><><><><><><><><><><><><><><><><><><><><><><><><><><><>
jkain@silver.bacs.indiana.edu (11/15/89)
Ask for the President. It's the fastest way to get heads to turn at Jasmine. When they sidestepped my questions for months about my drive which they simply wouldn't fix and return to me, I decided to ask for the president. (can you imagine what all the phone operators must have been thinking?) I got to speak to the pres. And I got my drive back the next day. _Jeff Kain jkain@silver.bacs.indiana.edu Where fun is not just a three letter word.