js@phoenix.Princeton.EDU (Jay Sekora) (01/05/90)
A client here is having an odd problem with Microsoft Word on his new Mac SE/30. When he chooses Page Preview in the middle of a long document (with lots of math), Word seemd to go through the entire document twice (as indicated by page numbers above the preview area) before displaying the page. In the Page Preview mode, scrolling is extremely slow. This problem occurs under MultiFinder and UniFinder both, whether or not the RAM cache is turned on. It happens even when booting from a plain vanilla system disk (he has an 80M hard disk, but we tried reinstalling the system and also "desanctifying" the Blessed Folder and booting from a floppy). It persists after zapping PRAM. However, it does NOT occur on other Macs. For instance, I booted his Mac SE/30 from a vanilla system disk and opened one of his Word documents and saw this problem. I then booted my Mac SE from the very same system disk, checked that my copy of Word 4.0 had the same creation date, and opened the same document, and Page Preview worked normally. Other things in Word 4.0 (like normal scrolling) seem to be slower-than-normal as well. Excel gives a system bomb on his Mac (even booting from a vanilla floppy), although it runs fine on my Mac (even booting from the same floppy). What's more, the System is being allocated about 400K under MultiFinder, and *about 100K under Finder*, even though on my the same system, booting from the same system folder, is allocated over 600K in MultiFinder or Finder. We have also tried most of this on another SE/30. The problems seem to be unique to his particular Mac. He has an SE/30 with an 80 Meg hard disk and 4 Meg of RAM. This seems really flaky to me, and I don't expect it's the sort of thing anyone's going to be able to help me with (unless it's something really obvious I'm missing--I'm pretty Mac-literate, but I'm not very familiar with MS Word), but I thought I'd try anyway. Has anyone had similar problems with MS Word under similar circumstances, or has anyone had similar memory-allocation wierdnesses on a Mac with 4 Meg of RAM? If you have any ideas what might be going on, please send me e-mail (I don't get to read this group regularly). Note that this behaviour seems to be independent of which system folder is being used. Thanks, -j. _____________________________________________________________________ Jay Sekora | js@phoenix.princeton.edu Information Centers Consultant | js@pucc.bitnet Princeton University | sekora-jay@cs.yale.edu
js@phoenix.Princeton.EDU (Jay Sekora) (01/05/90)
ADDENDUM: I should mention that I did check for viri. WDEF was present, but the problem did not go away after removing it. -j. -- _____________________________________________________________________ Jay Sekora | js@phoenix.princeton.edu Information Centers Consultant | js@pucc.bitnet Princeton University | sekora-jay@cs.yale.edu