roy@phri.nyu.edu (Roy Smith) (02/09/90)
The New York Times runs an occasional editorial series in which
they give local politicians and/or govenrment agencies either an apple (for
doing something good) or a worm (for doing something bad). Well, it seems
like Apple tech support has been getting a lot of worms on the net lately,
so I thought I'd chip in and give them an apple.
After 3 days of leaving messages on my dealer's phone mail system,
and being assured by a nice friendly electronic voice that my call will be
returned (no such luck) I finally called Apple in Cupertino and asked for
tech support. I was switched to somebody in "customer service" who
explained that tech support was provided by their dealers. This sounded
like the old runaround starting up, but she then immediately asked me what
problem I was having. I told her AppleScan kept bombing. She asked what
version I had. I said 1.0.1. She said 1.0.2 was the most recent, took my
name, address, and phone number, and said they would FedEx a copy of the
new version to me!
--
Roy Smith, Public Health Research Institute
455 First Avenue, New York, NY 10016
{att,philabs,cmcl2,rutgers,hombre}!phri!roy -or- roy@alanine.phri.nyu.edu
"The connector is the network"