long@mcntsh.enet.dec.com (Richard C. Long) (02/11/90)
With all the talk recently about inadequate warranties and so forth, I'd like to share a great experience I've had with Microseeds. Not too long ago, I posted about a bug I'd found in version 1.5 of Redux (some files not restored; no error message). At the same time, I sent a letter to Microseeds detailing the problem. Two days ago, I received a very apologetic letter along with v1.61 of Redux and a new manual. This new version corrects the problem, and has some nifty new features. This is great customer service, and Redux is a great program. Recommended! Sign me a very satisfied customer, ------------------------------------------------------------------------------- /'') /'~ / | long@mcntsh.enet.dec.com | Ramparts are parts of a /''\ /,, /,, | ...!decwrl!mcntsh.enet.dec.com!long | ram. People used to Richard C. Long | long%mcntsh.dec@decwrl.enet.dec.com | watch o'er them.
kyt@cunixd.cc.columbia.edu (Kok Yong Tan) (02/12/90)
In article <8282@shlump.nac.dec.com> long@mcntsh.enet.dec.com (Richard C. Long) writes: > >With all the talk recently about inadequate warranties and so forth, I'd like >to share a great experience I've had with Microseeds. > > (story about great service from Microseeds deleted) I agree with the abovementioned gentleman. I had problems when using MicroSeeds' Screen Gems and Super 3D. They were very good about checking out the problem and I received quite a number of letters from them going into detail about the problem (which was traced to weird things that Super 3D did to the CLUT and thus affecting the Screen Gems program). MicroSeeds even sent me a follow-up letter informing me that they liaised with Silicon Beach Software about this problem and that Silicon Beach had acknowledged it to be a bug in Super 3D. (Being a cynical New Yorker, I called up Silicon Beach to check this and they admitted the bug in Super 3D, that they would be fixing it "in the next version" and told me how to correct the CLUT problem temporarily). Kudos to MicroSeeds. They really provide excellent customer support and I have no reservations recommending their products to others. =============================================================================== Kok-Yong Tan can be contacted via: | "Oscularis fundamentum!" InterNet: kyt@cunixd.cc.columbia.edu | - Annoyed Latin scholar CompuServe: 75046,256 | ===============================================================================