chuq@Apple.COM (Chuq Von Rospach) (03/08/90)
[This was just released to Applelink. I figured a few folks on this net
might care, too... chuq]
MOVED OVER BUSINESS WIRE AT 8:31 AM, EST,
THURSDAY, MARCH 8, 1990.
Contact:
Brooke Cohan
Apple Computer, Inc.
(408) 974-3019
Wink Grelis
Regis McKenna Inc.
(415) 354-4506
APPLE USA ANNOUNCES ONE-YEAR LIMITED WARRANTY AND
SPECIAL CUSTOMER SERVICE PROMOTION
CUPERTINO, California--March 8, 1990--Apple Computer, Inc. today
announced that all Apple hardware products sold in the United States
after January 1, 1990 will be covered by a one-year limited warranty.
The limited warranty provides coverage around the world for U.S.
customers, who can obtain warranty service from any authorized
Apple reseller in more than 80 countries worldwide. Previously,
the U.S. warranty covered a 90-day period, and warranty service
was available from only U.S. resellers.
The company also announced that customers who purchased hardware
products in the U.S. prior to January 1, 1990 are eligible for a
special promotional price on AppleCare, Apple's extended service
plan for out-of-warranty products. AppleCare is available through
authorized Apple resellers in the U.S. and covers replacement parts
and labor. All Apple systems made since 1978 and purchased in the
U.S. can qualify for this special promotion.
"Although customers and resellers recognize that Apple makes
quality products, we know they want the additional value and
protection that the new warranty represents. It is the foundation
upon which Apple will build an increasingly responsive and
comprehensive service and support program," said Morris Taradalsky,
vice president, Customer Service and Information Services
Technologies.
In the U.S., customers who require hardware repairs during the
first 12 months of ownership simply take the system to any Apple
authorized service provider, present proof of purchase, and their
Apple hardware is serviced at no charge. For warranty repairs on
products purchased in the U.S. but serviced outside of the U.S.,
customers are required to pay the Apple authorized service provider
for the repairs and then must file a claim for reimbursement from
Apple USA.
The promotional AppleCare price, which is available from March 19
through May 31, 1990, offers an additional six free months of coverage
when six months are purchased. For example, the promotional price for
one year of AppleCare for an Apple IIe computer with color monitor
and ImageWriter II printer is $90; for a Macintosh SE computer with
an internal 20 megabyte hard disk the price is $162; and for a
Macintosh IIcx with an internal 40 megabyte hard disk and a color
monitor the price is $246. Volume discounts up to 25 percent are
available depending on the number of Apple products covered.
-30-
Apple, the Apple logo, Macintosh and ImageWriter are registered
trademarks of Apple Computer, Inc.
END
--
Chuq Von Rospach <+> chuq@apple.com <+> [This is myself speaking]
All spirits are enslaved which serve things evil -- Shelleymjkobb@mit-amt.MEDIA.MIT.EDU (Michael J Kobb) (03/09/90)
In article <39307@apple.Apple.COM> chuq@Apple.COM (Chuq Von Rospach) writes: >CUPERTINO, California--March 8, 1990--Apple Computer, Inc. today >announced that all Apple hardware products sold in the United States >after January 1, 1990 will be covered by a one-year limited warranty. Well.... Isn't that special? I took delivery of my Mac IIx and AppleColor RGB monitor on December 21, 1989. Funny thing. I took delivery of my LaCie 105Mb hard disk around December 10, and it's covered until December 10, 1994. Why couldn't Apple have done something reasonable like saying "If you purchased it in the last year, it's under warranty until a year after you bought it."??????? Still pissed off at these people, --Mike Disclaimer: I think that disclaimers are an incredibly sad statement about our society. Nonetheless, nothing that I say can or should be construed as having been said by anyone. Ever.
hodas@eniac.seas.upenn.edu (Josh Hodas) (03/09/90)
In article <1800@mit-amt.MEDIA.MIT.EDU> mjkobb@media-lab.media.mit.edu (Michael J Kobb) writes: >In article <39307@apple.Apple.COM> chuq@Apple.COM (Chuq Von Rospach) writes: > >>CUPERTINO, California--March 8, 1990--Apple Computer, Inc. today >>announced that all Apple hardware products sold in the United States >>after January 1, 1990 will be covered by a one-year limited warranty. > > Well.... Isn't that special? I took delivery of my Mac IIx and AppleColor >RGB monitor on December 21, 1989. Funny thing. I took delivery of my LaCie >105Mb hard disk around December 10, and it's covered until December 10, 1994. >Why couldn't Apple have done something reasonable like saying "If you >purchased it in the last year, it's under warranty until a year after you >bought it."??????? > >Still pissed off at these people, >--Mike > >Disclaimer: I think that disclaimers are an incredibly sad statement about our >society. Nonetheless, nothing that I say can or should be construed as having >been said by anyone. Ever. Well, while I am stuck in much the same position (my IIci arrived in mid November) and I wish that I could get the extension, I do understand why they went this route. Figure that only people who bought their machines in the first week of January have had any time out of warranty as yet. This means that only if they went in for service very fast, and got the machine back in record time, will they have paid anything out of their pocket for service that would need to be reimbursed. Granted Apple's previous service extensions (like for the CD and the Quantum drive) have included a reimbursement plan, but that was for products that were in a relatively small niche. Compare that with what it would cost Apple to(in money and paperwork) to reimburse all computer owners whose machines are less than a year old, which have had any repairs. This would be a paperwork nightmare. All things considered, the Applecare discount is a pretty good solution. My question is, it is not clear from the announcement whether the "buy six months get six months free" can be applied to contract longer than a year. ie, if I pay for 18 months, do I get 24 months, or 36 months. Josh Hodas ------------------------- Josh Hodas (hodas@eniac.seas.upenn.edu) 4223 Pine Street Philadelphia, PA 19104 (215) 222-7112 (home) (215) 898-5423 (school office)
hodas@eniac.seas.upenn.edu (Josh Hodas) (03/09/90)
In my last note I wrote that while I wish things were otherwise, I understand the reason that they are doing it the way they are. One thought comes to mind though... It would be nice if they would at least wave the pre-Applecare checkout for those of us whose machines are less than 1 year old. My machine is working fine, I just dont see any reason to pay a dealer $25-50 dollars and lose my machine for a couple of days, just to take advantage of Apple's largesse. Josh Hodas ------------------------- Josh Hodas (hodas@eniac.seas.upenn.edu) 4223 Pine Street Philadelphia, PA 19104 (215) 222-7112 (home) (215) 898-5423 (school office)
vita@daredevil.crd.ge.com (Mark F Vita) (03/10/90)
In article <1800@mit-amt.MEDIA.MIT.EDU> mjkobb@media-lab.media.mit.edu (Michael J Kobb) writes: >In article <39307@apple.Apple.COM> chuq@Apple.COM (Chuq Von Rospach) writes: > >>CUPERTINO, California--March 8, 1990--Apple Computer, Inc. today >>announced that all Apple hardware products sold in the United States >>after January 1, 1990 will be covered by a one-year limited warranty. > > Well.... Isn't that special? I took delivery of my Mac IIx and AppleColor >RGB monitor on December 21, 1989. Funny thing. I took delivery of my LaCie >105Mb hard disk around December 10, and it's covered until December 10, 1994. >Why couldn't Apple have done something reasonable like saying "If you >purchased it in the last year, it's under warranty until a year after you >bought it."??????? I agree (I purchased my Mac on December 15, 1989). What you suggest would indeed have been "the right thing" for Apple to do. While I applaud Apple's decision to go to a one year warranty, it's too bad that they have decided to screw over the customers who purchased Macs during the latter 9 months or so of 1989. Think about it: how much more over the long run could it really have cost them to cover these machines? The policy of retroactive application to an arbitrary date such as Jan 1, 1990 is nonsensical. Sigh. It's really amazing that even when Apple tries to do the right thing, they manage to allow greed to screw it up in some significant way. -- Mark Vita vita@crd.ge.com General Electric CRD ..!uunet!crd.ge.com!vita Schenectady, NY
vita@daredevil.crd.ge.com (Mark F Vita) (03/10/90)
Question about the new warranty: how about replacement parts? I just had the CRT in my RGB monitor replaced (under warranty). Normally I would have expected the replacement parts to covered for 90 days. Am I correct in assuming that these will now be covered for one year? Can anyone from Apple clarify this issue? -- Mark Vita vita@crd.ge.com General Electric CRD ..!uunet!crd.ge.com!vita Schenectady, NY
joee@sjavn.uio.no (Joe Siri Ekgren) (03/10/90)
> For warranty repairs on > products purchased in the U.S. but serviced outside of the U.S., > customers are required to pay the Apple authorized service provider > for the repairs and then must file a claim for reimbursement from > Apple USA. Will Apple USA refuse to reimburse if the customer has a permanent residence outside the US? Joe Ekgren, Oslo, Norway
lsr@Apple.COM (Larry Rosenstein) (03/10/90)
In article <21549@netnews.upenn.edu> hodas@eniac.seas.upenn.edu (Josh Hodas) writes: > My question is, it is not clear from the announcement whether the "buy > six months get six months free" can be applied to contract longer than a > year. ie, if I pay for 18 months, do I get 24 months, or 36 months. According to information on AppleLink, no. The promotion is specifically "buy 6 months get 6 months free". Larry Rosenstein, Apple Computer, Inc. Object Specialist Internet: lsr@Apple.com UUCP: {nsc, sun}!apple!lsr AppleLink: Rosenstein1
lsr@Apple.COM (Larry Rosenstein) (03/10/90)
In article <5914@crdgw1.crd.ge.com> vita@daredevil.crd.ge.com (Mark F Vita) writes: > I just had the CRT in my RGB monitor replaced (under warranty). > Normally I would have expected the replacement parts to covered for 90 > days. Am I correct in assuming that these will now be covered for one > year? [From AppleLink:] The limited warranty on service modules remains at 90 days. If you have a module repaired in a finished goods product, then the warranty for the module will be the longer of the two warranties (service module & finished goods). For example, if a product was purchased 2/1/90 and repaired under warranty on 5/1/90, then the module used for the repair would be covered under the 1-year finished goods warranty until 1/31/91. If the same product was repaired on 1/1/91, then the module would be covered under the 90-day service warranty until 3/31/91. Larry Rosenstein, Apple Computer, Inc. Object Specialist Internet: lsr@Apple.com UUCP: {nsc, sun}!apple!lsr AppleLink: Rosenstein1
mjkobb@mit-amt.MEDIA.MIT.EDU (Michael J Kobb) (03/10/90)
In article <21549@netnews.upenn.edu> hodas@eniac.seas.upenn.edu.UUCP (Josh Hodas) writes: >In article <1800@mit-amt.MEDIA.MIT.EDU: mjkobb@media-lab.media.mit.edu (Michael J Kobb) writes: ::In article <39307@apple.Apple.COM: chuq@Apple.COM (Chuq Von Rospach) writes: :: :::CUPERTINO, California--March 8, 1990--Apple Computer, Inc. today :::announced that all Apple hardware products sold in the United States :::after January 1, 1990 will be covered by a one-year limited warranty. :: :: Well.... Isn't that special? I took delivery of my Mac IIx and AppleColor ::RGB monitor on December 21, 1989. Funny thing. I took delivery of my LaCie ::105Mb hard disk around December 10, and it's covered until December 10, 1994. ::Why couldn't Apple have done something reasonable like saying "If you ::purchased it in the last year, it's under warranty until a year after you ::bought it."??????? ::[...] : :Well, while I am stuck in much the same position (my IIci arrived in mid :November) and I wish that I could get the extension, I do understand why :they went this route. Figure that only people who bought their machines :in the first week of January have had any time out of warranty as yet. I'm not sure I follow. My IIx is STILL under warranty, for a few more weeks. At the very least, Apple could say, "If it's still under warranty, it's extended to a full year" but I think my solution is more ethical. --Mike
lsr@Apple.COM (Larry Rosenstein) (03/10/90)
In article <JOEE.90Mar9175256@sjavn.uio.no> joee@sjavn.uio.no (Joe Siri Ekgren) writes: > Will Apple USA refuse to reimburse if the customer has a permanent residence outside the US? The information on AppleLink doesn't explicitly address this question (unlike the previous 2 questions for which I gave answers). It does mention (several times) that this global warranty applies to equipment sold in the U.S. There's nothing about restrictions on a customer's residence, or that a customer's residence is even relevant. I'll try sending a message to Customer Relations and see if they have an answer. Larry Rosenstein, Apple Computer, Inc. Object Specialist Internet: lsr@Apple.com UUCP: {nsc, sun}!apple!lsr AppleLink: Rosenstein1
kaufman@Neon.Stanford.EDU (Marc T. Kaufman) (03/10/90)
In article <7093@goofy.Apple.COM> lsr@Apple.COM (Larry Rosenstein) writes:
.[From AppleLink:]
.For example, if a product was purchased 2/1/90 and repaired under warranty
.on 5/1/90, then the module used for the repair would be covered under the
.1-year finished goods warranty until 1/31/91. If the same product was
.repaired on 1/1/91, then the module would be covered under the 90-day
.service warranty until 3/31/91.
In California, at least, the warranty is extended by the length of time the
unit is out of service. So if the unit fails on 5/1/90, and you get it back
from the shop on 6/1/90, the warranty is extended until 2/28/91. This is
state law. Your state laws may vary.
Marc Kaufman (kaufman@Neon.stanford.edu)gillies@p.cs.uiuc.edu (03/11/90)
Congratulations to Apple for finally responding to its customers needs
(more like demands). I think 3 months of retroactive warranty is a
generous offer. I got screwed by 15 days on THINK C v3.0 (no
retroactivity, and THINK had a history of offering it), and remember
the irritation, but that's life.
Apple *could* have been more discrete: Offer to sell 50%-discounted
pro-rated warranty coverage up to 1 year, for everyone who purchased a
machine within the last 12 months, so that every purchaser in the last
12 months could extend their warranty to the full 12 months, at a
discount. This is a much more friendly "soft" cutoff. It probably
wouldn't cost Apple that much.
Let's hope that some day, Apple takes quality far enough to offer a
2-year or 3-year warranty. Automobiles already carry longer
warrantees, and yet American companies still need to demonstrate they
are the highest-quality producers to survive in today's world market.
Don W. Gillies, Dept. of Computer Science, University of Illinois
1304 W. Springfield, Urbana, Ill 61801
ARPA: gillies@cs.uiuc.edu UUCP: {uunet,harvard}!uiucdcs!gillies/denis@hpausla.aso.hp.com (Denis Rachal) (03/12/90)
I have another question in regards to the extended warranty. I bought a Mac SE/30 with a 40 meg hard drive back in November when I was living in the USA. I then moved to Australia and took my Mac with me. After I got to Australia I discovered that I qualified for the Apple upgrade on my hard drive. Apple Australia's Hard Disk checkout program reported to me "Replace ROM Ref# 2F1118K", but since I bought my Mac in the USA the dealer claims I don't qualify for any warranty repairs in Australia. Since Apple USA now will honor repairs done in other countries, can I get my hard disk upgraded in Australia under the special extended warranty for this disk? Do I have to pay for it here & get reimbursed from Apple USA? ******************************* * denis@hpausla.hp.com * * * *******************************
hgw@julia.math.ucla.edu (Harold Wong) (03/13/90)
In article <1990Mar10.014312.12227@Neon.Stanford.EDU> kaufman@Neon.Stanford.EDU (Marc T. Kaufman) writes: >In article <7093@goofy.Apple.COM> lsr@Apple.COM (Larry Rosenstein) writes: > >.[From AppleLink:] > >.For example, if a product was purchased 2/1/90 and repaired under warranty >.on 5/1/90, then the module used for the repair would be covered under the >.1-year finished goods warranty until 1/31/91. If the same product was >.repaired on 1/1/91, then the module would be covered under the 90-day >.service warranty until 3/31/91. > I'm not sure if I understand this correctly. If I was to buy a new modem and had to have it replaced let's say 30 days later, would my warranty restart from the day I receive the new replacement modem or from the original day of purchase? >In California, at least, the warranty is extended by the length of time the >unit is out of service. So if the unit fails on 5/1/90, and you get it back >from the shop on 6/1/90, the warranty is extended until 2/28/91. This is >state law. Your state laws may vary. > >Marc Kaufman (kaufman@Neon.stanford.edu) That's news to me? No repair shop has ever told me that. :-) How should I refer to this law the next time I need it? Thanks. Harold ------------------------------------------------------------------------------- Harold Wong (213) 825-9040 UCLA-Mathnet; 3915F MSA; 405 Hilgard Ave.; Los Angeles, CA 90024-1555 ARPA: hgw@math.ucla.edu BITNET: hgw%math.ucla.edu@INTERBIT
lsr@Apple.COM (Larry Rosenstein) (03/15/90)
In article <JOEE.90Mar9175256@sjavn.uio.no> joee@sjavn.uio.no (Joe Siri Ekgren) writes: > >Will Apple USA refuse to reimburse if the customer has a permanent residence outside the US? Customer Relations got back to me on this. It doesn't matter where your permanent address is. All that's required is that you purchase the hardware in the US, and have it serviced under warranty at an authorized service center. Apple USA will reimburse you for the cost of the service. -- Larry Rosenstein, Object Specialist Apple Computer, Inc. 20525 Mariani Ave, MS 46-B Cupertino, CA 95014 AppleLink:Rosenstein1 domain:lsr@Apple.COM UUCP:{sun,voder,nsc,decwrl}!apple!lsr