dak@abbott.Berkeley.EDU (Dave Kearney) (03/17/90)
Greetings, I recently purchased an Abaton Interfax Fax Modem. When it works it works great. But it seems that almost every time someone sends me a fax my mac crashes. My configuration is as follows: Mac SE w/ 20 Meg internal drive 4 megs 70 nsec memory 80 meg external quantum Radius two page display System Software 6.03 sys software running multifinder suitcase II Adobe Type Manager Is anyone else having problems with interfax? This problem is most frustrating. I have eliminated any viruses with disinfectant 1.6. I've called Abaton with no response yet. Any clues Your help is most appreciated. Thanx Dave Kearney David A. Kearney MIPS Computer Systems, Inc. mips.com 928 Arques Ave. Sunnyvale, CA 94086 +1 408 991-0481 = I'm not a fatalist... But even if I was, what could I do about it? =
nazgul@alphalpha.com (Kee Hinckley) (03/20/90)
In article <37111@mips.mips.COM> dak@mips.com writes: >I recently purchased an Abaton Interfax Fax Modem. When it works it >works great. But it seems that almost every time someone sends me a fax >my mac crashes. My configuration is as follows: ... >Adobe Type Manager Don't buy a FaxModem without it! ... >Is anyone else having problems with interfax? This problem is most >frustrating. I have eliminated any viruses with disinfectant 1.6. I've >called Abaton with no response yet. Problems? Yes and no. Most of my problems have been failing to print faxes, but usually they aren't repeatable. I suspect that it isn't handling running out of memory gracefully. I haven't seen any crashes on input, although someone else at Alphalpha has seen it once before, but again not-repeatable. As for hearing back from them, forget it. I really like the modem, and the people at Abaton are really friendly, but their tech-support people have called me back exactly once out of the 5-10 times I have called them. And that took the NE Sales rep (Genevieve, very helpful) beating them over the head several times. Just keep calling until you get the person you need. -kee -- +-----------------------------------------------------------------------------+ | Alphalpha Software, Inc. | Voice/Fax: 617/646-7703 | Home: 617/641-3805 | | 148 Scituate St. | Smart fax, dial number. | | | Arlington, MA 02174 | Dumb fax, dial number, | BBS: 617/641-3722 | | nazgul@alphalpha.com | wait for ring, press 3. | 300/1200/2400 baud | +-----------------------------------------------------------------------------+
ubi@ginger.sri.com (Ron Ueberschaer x4399) (03/22/90)
We bought one and had a problem trying to print a high-quality FAX to our DeskWriter (the DW software complained "Not enough memory. OK?"). A snide reply from the Abaton tech rep went something like "1 Meg! I can't believe Apple even sells 1-Meg Macs anymore! Get more memory." I solved the problem by squeezing the display window down as small as possible. We now have 5 Megs and no more trouble. The biggest pain with the InterFax software is that if you use the modem for data communications, you have to keep going to the control panel to disable the InterFax controller. Why doesn't Abaton allow you to disable it until further notice? (Init/Cdev does the trick, but requires a reboot, not unlike removing the InterFax cdev from the system folder...) --Ron Ueberschaer SRI International ubi@unix.sri.com
wlw2286@ultb.isc.rit.edu (W.L. Ware) (03/23/90)
I wish that the InterFax Control init would work like Timbuktu Remote, which turns itself of when a Comm program loads and trys to use the modem (or printer) port.. Shouldn't be too hard... Lance -- ************************************************************************ *W.L.Ware LANCEWARE SYSTEMS* *WLW2286%ritvax.cunyvm.cuny.edu Value Added reseller* *WLW2286%ultb.isc.rit.edu Mac and IBM Access. *
nazgul@alphalpha.com (Kee Hinckley) (03/27/90)
In article <10317@unix.SRI.COM> ubi@ginger.UUCP (Ron Ueberschaer x4399) writes: >The biggest pain with the InterFax software is that if you use the >modem for data communications, you have to keep going to the control >panel to disable the InterFax controller. Why doesn't Abaton allow You do? I use it with MicroPhone 3.0 all the time and never go to the control panel to disable it - no problem. I did have trouble with some DA that wanted to access the serial port, but with MP it worked fine. -kee -- +-----------------------------------------------------------------------------+ | Alphalpha Software, Inc. | Voice/Fax: 617/646-7703 | Home: 617/641-3805 | | 148 Scituate St. | Smart fax, dial number. | | | Arlington, MA 02174 | Dumb fax, dial number, | BBS: 617/641-3722 | | nazgul@alphalpha.com | wait for ring, press 3. | 300/1200/2400 baud | +-----------------------------------------------------------------------------+