kdale@BBNCC-EUR.ARPA (Keith Dale) (05/19/87)
The saga (nightmare) concludes.....sorta.
Some of you might remember my flame-o-gram of a couple of months ago recounting
my problems with getting a PC system (brand irrelevant) from S & S Wholesalers
out of Miami Beach, FL. In short, I ordered a new system, same day mailing (as
advertised), with the latest OS release. I got a refurbished CPU, old
software, and a broken monitor - all mailed 2 weeks after the order, sent by
3rd class U.S. Mail that took a month to get to me. (I won't mention that I
was overcharged, but was charged promptly.) I returned everything to them for
replacement - two months later I received a CPU whose box had been opened with
no software, followed a week later (today) by the monitor (packed in the same
box in which I sent the broken one back, hole and all) and the software. I
haven't tested the monitor yet, so that's still pending, but the kicker is that
they sent me the same box of old software!!
I just got off the phone with them and asked about the software. "Why did I
get the same software back??" I asked. "Because it was the only one we had,"
they replied. "What can we do to get me the software that I ordered and paid
for?" They replied, "We suggest you go to another company."
Really. That last quote is verbatim. So, I suggest to you that if you have
any microcomputer or peripheral needs, please do what they suggest - "go to
another company".
Keith M. Dale
<kdale@bbncc-eur.arpa>
BBN Communications Corporation
*** Disclaimer: the opinions expressed herein are strictly my own, and not
those of my employer's or the Department of Defense's. ***