[comp.sys.atari.st] Atari no-support?You bet!

Frank_P_Nagle@cup.portal.com (02/26/88)

I know what you mean about not grabbing at it! Paul Heckel of "Zoomracks" fame -
the package called "something like Hypercard" by John Sculley, has been trying
to get a contract signed by Atari for months now. Atari contacted him, provided
him with their set contract and Paul worked with an attorney to review and 
revise portions. Re-submitted it to Atari, and no word for months! As it stands,
he is still waiting for word. Who knows, maybe its of no interest since the
new Abaq is in development.

Frank Nagle
"My views are my own"

david@bdt.UUCP (David Beckemeyer) (03/01/88)

In article <3505@cup.portal.com> Frank_P_Nagle@cup.portal.com writes:
>I know what you mean about not grabbing at it! Paul Heckel... has been trying
>to get a contract signed by Atari for months now. Atari contacted him, provided
>him with their set contract and Paul worked with an attorney to review and 
>revise portions. Re-submitted it to Atari, and no word for months! As it stands,
>he is still waiting for word...

Typical Atari practice.   Say anything and do nothing.   It appears that
there are even members of the staff with this specific responsibility (they
don't seem to anything else).   Job description:  "Get somebody excited by
promising the moon, then just forget about it."

In other words STALL 'em if they can't take a joke.

With all this flaming, I have to give Atari some credit.  Their direct
developer support isn't that bad (only $300 for a dev. kit).

I think Thomas Zerucha makes makes a good point when he says that nobody
knows what the ST can really do (outside the ST insiders) and that's where
Atari has really screwed up.  They expect the small-time developers to fund
the software development *and* all the marketing too.  Atari just isn't 
pulling enough of the load; small companies don't have the resources
to do it by themselves; and large companies aren't going to do it for
Atari until they (Atari) can show that they're serious.

C'mon Atari show us you mean business.  Action not words.
-- 
David Beckemeyer			| "To understand ranch lingo all yuh
Beckemeyer Development Tools		| have to do is to know in advance what
478 Santa Clara Ave, Oakland, CA 94610	| the other feller means an' then pay
UUCP: ...!ihnp4!hoptoad!bdt!david 	| no attention to what he says"

franco@iuvax.cs.indiana.edu (03/01/88)

I have been very well treated by the people at Atari.  They have always
answered my questions.  However, the company operates as a small time
outfit.  It is easy to fall through the cracks.  May I suggest phoning
instead of writing a letter.

franco@iuvax.cs.atari.st

mem@zinn.UUCP (Mark E. Mallett) (03/11/88)

In article <156@bdt.UUCP>, david@bdt.UUCP (David Beckemeyer) writes:
> With all this flaming, I have to give Atari some credit.  Their direct
> developer support isn't that bad (only $300 for a dev. kit).

I assume this is sarcasm.  I bought my 1040ST almost two years ago, naively
thinking that it would come with documentation about the system that I was
buying, or at least with a way to get such documentation.  Little did I
know that the price was to become a registered developer.  I just can not
understand the policy of having to buy into a club just to get data on the
equipment that I purchase.  I also did not understand having to pay for
a compiler that I didn't want, just to get the documentation.

And I might have even gone for it.  But I asked Atari if being a registered
developer meant anything other than paying for documentation.  I asked
explicitly if it meant availability of new things sooner, or advance
announcements, or product discounts.  The answer was no.  So what was the
point?

I can understand charging for documentation.  I even understand that it
is now available by itself.  But I don't understand the above-mentioned
attitudes.

-mm-
-- 
Mark E. Mallett  PO Box 4188/ Manchester NH/ 03103 
Bus. Phone: 603 645 5069    Home: 603 424 8129
uucp: mem@zinn.UUCP  (...decvax!elrond!zinn!mem   or   ...sii!zinn!mem)
BIX: mmallett