root@smcvax.UUCP (09/09/85)
I have been requested by my employer to find an alternative
to DEC's service, which my employer feels is overpriced.
This is not a flame at DEC. Their service, when required, has
been very good.
My feelings run along the lines of "you get what you pay for" and
"if it ain't broke, don't fix it"; as usual, my opinion was not
requested.
We currently are running a Vax 11/780 with 2 RP06 drives, a TU77 tape
unit, 4 meg and 48 ports.
Our service contract with DEC provides 4 hour on site call, remote
diagnostics, monthly PM's. Any hardware problems not caused by our
negligence is covered by our monthly payment, which runs around $2800.
(this came in handy when one of our rp06 drives chewed up a pack 2 months ago)
If you have had any experience with non-DEC maintenance or have any
information on companies capable of providing the same level of service
we now receive, I would greatly appreciate it if you would forward your
information to me.
Thanks in advance,
Robert Wallace
{infoswx,ctvax}!smcvax!robert
Scientific Machines Corporation
4202 Wiley Post Rd
Addison, TX 75244 (214)-494-3300root@smcvax.UUCP (09/09/85)
>Robert Wallace >{infoswx,ctvax}!smcvax!robert > >Scientific Machines Corporation >4202 Wiley Post Rd >Addison, TX 75244 (214)-494-3300 >/* End of text from smcvax:net.wanted */ Sorry for the mistake, our phone number is (214)-490-3300