lharris@gpu.utcs.toronto.edu (Leonard Harris) (08/08/88)
A few days back a member of the net Mike Nemeth posted a very nasty article about a distributor called MicroD - who are in the Toronto area. I have dealt with them before and as such I showed them a copy of the article Mr. Nemeth had posted. Here is their version of what happened. (the reason for this is I don't think the net should be used to badmouth others for personal gain/revenge/spite!!) The story I was told was: 1) Mr. Nemeth went to U of T computer stores with his dead drive and demanded it be fixed (it was out of warranty). 2) The manager of U of T computer stores (George) called up Ann at MicroD to ask about the drive. U of T said he had no reciept and on their books it hadn't been purchased from them. 3) MicroD told george they should take it back to the retailer who sold the drive originally, or ship it to Supra himself. 4) Mr. Nemeth, having no luck at U of T, went to another store called Electronic Playworld. The same thing happened. 5) Mr. Nemeth calls up MicroD himself demanding something be done about his dead drive. The conversation in the original message is fairly accurate. 6) It turns out the drive was originally purchased from a store called SBL in toronto. They buy their drives direct from Supra in the States, not from a Canadian distributor. 7) No one knows why Mr. Nemeth didn't go to SBL in the first place. 8) MicroD DOES SUPPORT their RETAILERS very well. They are not in business to support retail customers. 9) My only affiliation with MicroD is as a satisfied customer in the past. /leonard
miken@hcr.UUCP (Mike Nemeth) (08/10/88)
In Article 9839 of comp.sys.atari.st, lharris@utgpu.UUCP does a wonderful
job of getting the story from one side, that of MicroD's. I'd now like to
rebut and clarify some of those "facts". Since Mr Harris couldn't take the
time to mail me a reply as opposed to telling all of netland the "truth",
it's only fair I get my chance to stand on the soapbox.
1) out of warranty? Let's see, I bought it on the 25 of April, and it died
on July 30... yup, you're right, by a whole week. My mistake. Gee, I guess
that means that I can't get my drive fixed north of the border eh? That's
the impression I got from MicroD. Fortunately, that isn't the truth.
George from the UofT was kind enough to point me at some people who
repair drives locally.
2) no receipt? wrong again. sitting right in front of me this minute. who told
you i didn't have one? another "fact" from MicroD?
3) I don't know anything about this. The UofT computer store has been less
then forthcoming about information concerning said drive. No documentation,
missing software on stiffy, and no help when it came to getting either.
4) The folks at Electronic Playworld couldn't help me. They don't carry Supra
drives anymore and all they did was point me to MicroD as somebody who
might be able to fix the drive. Your timeline is also wrong. I called
Electronic Playworld before I called the UofT.
5) Demanding? "Hello, I'm the owner of a dead Supra drive and I'd like to
find out about getting it fixed" is demanding? I wish I could've taped
her response. I'd use it to scare away seagulls.
6) I'd like to thank you for that nugget of information. It's the first I'd
heard of it. See 3) above. Why couldn't the UofT tell me that?
7) See 6) above.
8) No comment. I'm not a retailer.
9) My supplier right or wrong eh?
If MicroD wants you to "explain" anything else, post it to alt.flame.
--
Mike Nemeth
HCR Corporation, 130 Bloor St. W., Toronto, Ontario, Canada
{utzoo,utcsri}!hcr!miken
"more logic than Mr Spock!"