MLS@s40.prime.COM (11/01/88)
Can domsomebody please post the Atari replacement policy, or the phone # of someone I can contact at Atari. I'm beginning to get really annoyed. If I don't get satisfaction from them, I'm going to trash my ST and get an Amiga. The St's a great machine, but it's not worth the aggravation! Three disk drives in less than 2 years and dealing with a multitude of incompetent service centers is too much to deal with. Why IS CompuClub in Framingham still an authorized dealer anyway? Shouldn't their customers be warned that Atari gives them slow service because they don't pay their bills? I think it's very unfair to all of us who have been promised service in a week, and have had to wait close to two months for repair because Atari fails to send the parts. The other two places I went to on Massachusetts weren't much better. At least Compuclub did finally fix my drive last year!
danscott@atari.UUCP (Dan Scott) (11/03/88)
in article <8811012259.AA25903@ucbvax.Berkeley.EDU>, MLS@s40.prime.COM says: > > Can domsomebody please post the Atari replacement policy, or the phone # > of someone I can contact at Atari. I'm beginning to get really annoyed. > If I don't get satisfaction from them, I'm going to trash my ST and get > an Amiga. The St's a great machine, but it's not worth the aggravation! > Three disk drives in less than 2 years and dealing with a multitude of > incompetent service centers is too much to deal with. > Why IS CompuClub in Framingham still an authorized dealer anyway? > Shouldn't their customers be warned that Atari gives them slow service > because they don't pay their bills? I think it's very unfair to all of > us who have been promised service in a week, and have had to wait close > to two months for repair because Atari fails to send the parts. > The other two places I went to on Massachusetts weren't much better. At > least Compuclub did finally fix my drive last year! You should contact Atari Customer Relations and voice your complaints there. They are the ones in charge of returns/replacements for Atari users. Atari Customer Relations: (408) 745-2367 Dan Scott Atari Corp.