noid@olivej.olivetti.com (The Pizza Terminator) (07/03/89)
Is the Atari offer to trade in dead computers still going? I have a dead 520STfm that I would like to replace. What are the prices for the entire ST line? Where does one send the dead computer, and packaged in what (must it be the original packing)? How long does it take? What are the general guidelines for acceptance of the traded-in computer? Why so many questions? :-) Any info appreciated. noid@oliveb.olivetti.com oliveb!noid
Dave_Ninjajr_Flory@cup.portal.com (07/03/89)
The last I heard it was $95 for a 520. To confirm this and get the answers to your other questions, call 408-745-5759 or 408-745-2367. You can also get direct from Atari answers on GEnie in the Atari support area, or write to Atari Customer Service Dept. 1196 Borregas Drive Sunnyvale, CA., 94087 I don't work for Atari, just spend a lot of time there, and using their equipment, at home and at work.
towns@atari.UUCP (John Townsend) (07/04/89)
in article <44103@oliveb.olivetti.com>, noid@olivej.olivetti.com (The Pizza Terminator) says: > > > Is the Atari offer to trade in dead computers still going? > > I have a dead 520STfm that I would like to replace. > > What are the prices for the entire ST line? > Where does one send the dead computer, and > packaged in what (must it be the original packing)? > How long does it take? > What are the general guidelines for acceptance of > the traded-in computer? To replace a 520STFM the charge is $115.00. To take advantage of the replacement policy, you will need to do the following: 1. Package up your 520STFM and the power cable in a box that will get the computer here safely 2. Include in the box a check made out to Atari Corporation for $115.00. Also include a letter stating that your computer is damaged and you would like it replaced. Be sure to include an return address for shipping. This address must be accessible by UPS. 3. Send the computer, the power cord, the letter, and the check to the following Address: Atari Corporation 390 Caribbean Drive Sunnyvale, CA 94089 Attn: Door 17 Guidelines for Replacement -------------------------- 1. We do not accept computers which have been modified. This means memory upgrades, etc. This basically means that if the computer has been modified and damaged beyond belief, we will send it back to you as is. 2. We do not offer upgrades through this policy. We replace for the same machine you currently own. In regards to your question regarding other prices for replacement, they are many replacement prices and since they do periodically change, Customer Relations has asked us not to give out the entire list of prices. If you need any other replacement pricing on specific items I will be happy to send them to you via Email. Last but not least, the turn around time is usually 3-4 weeks from the time you send in the unit. In you (or anyone else) has any other questions, please drop me a note in Email. ------------------------------------------------------------------------- John Townsend ames!atari!towns Atari Corporation, Technical Support -------------------------------------------------------------------------