[comp.sys.atari.st] appearance vs. reality

ignac@electro.UUCP (Ignac Kolenko) (08/02/89)

i'm posting a transcript of a email message that was sent to me today to 
possibly clear up any misgivings that people have about QuickST and the
multitude of versions that are floating around out there. the text is as
follows:

From watcgl!watnext.waterloo.edu!jmberkley Mon Jul 31 20:56:00 1989
To: ignac@electro.uucp (Ignac Kolenko)
Subject: Re: quick-st

> as stated a few times, the address for registering for Quick ST is 
> listed in the documentation that comes with all version of QuickST,
> including version 1.46. Registered owners will receive version 1.5, which
> is faster and has less bugs than 1.46!

Sounds like these QuickST people are intentionally leaving bugs in their
software so that people will pay them money.  I wonder what the network
would have to say about that kind of commercialism.

My response to jmberkley:  

sorry. quickst 1.46 is not intentionally put out full of bugs. what was left
out was the extremely fast character plotting for 640 by 480 (ie: normal)
screen resolutions, which will speed the text output from the 500% or so for
1.46 to the 900% or so for the registered owner version. both versions have
the bugs that have been reported on the net. its just that we can't 
constantly release a new version everytime a bug is fixed. we try to update
the pd versions at least every 2 weeks (at least on Compuserve, GEnie and
BIX, the net is pretty slow for the dissemination of software), so
the bugs fixed over that time will be gone in the next pd release. but for
registered owners, the bugs can be fixed instantly, and the lastest versions
can be mailed, emailed, etc out to the registered owner because THAT is what
they are paying for. this isn't a form of commercialism that you seem
to be suggesting.  

its pretty strange that net people seem to want free of charge, bugless
software, whereas the registered owners we have gotten from subscription
services like Compuserve and GEnie and BIX seem to think that what we are
doing is great. no complaints. and no suggestions of rip-off style
comercialisms like you are saying. and i think that you will agreee that if you
pay $30 for the package, you will want something extra that the normal
pd version doesn't have. did you complain that the pd demo of Calamus or
ST Talk professional didn't work as well as the original. if so, we probably
will not be able to help you or anyone else who thinks in this mode.

* stuff deleted *

end of response.

here's what people have been saying on other services: (2 quotes from BIX):

from the atari.st.questions section on BIX...

==========================
atari.st/questions #2497, from snies, 607 chars, Sun Jul 30 09:44:37 1989
This is a comment to message 2495.
There is/are comment(s) on this message.
There are additional comments to message 2495.
--------------------------
Even though Ive been hearing good thinks about Quick ST, I havent downloaded
it since I didnt think there would be much speedup with just new software.
BOY WAS I WRONG!!  On a whim I downloaded it last night.  It _really_
speeds up the screen drawing, to the point the opening window startled me
since I was expecting the old performance!

The reason Im posting this is for other like myself who may be a bit
skeptical at first.  As the old saying goes: Try it, you'll _like it_!!.
In my mind it's well worth the $30 shareware fee.  In fact, it may be
a better buy than buying a hardware accelerator board.
==========================
atari.st/questions #2501, from jtrautschold, 473 chars, Sun Jul 30 17:41:01 1989
This is a comment to message 2497.
--------------------------
Let me add my two cent's worth in there as well.   I finally did officially
register with Darek for the Quick line of software and it's all more than
worth the $30.  Not only that, but Darek quickly gets the docs and your
official numbered disk to you.  this package is worth much more than the
$30 being asked.  Go for it!  Darek and company are also very responsive
to bugs and have managed to get rid of all of the ones I found at least!

TINAR....			>>>>>> John <<<<<<



comments like these really do get you to try to get the best product out as
is humanly possible. just hopefully this wont offend net readers as being
"too much like bragging" or anything else offensive.  :-) :-) :-)  

additional comments:

when people bought the ST, they got TOS 1.0, an operating system with
lots of bugs (hence the multitude of patches needed), but no-one complained
to atari that they were putting out a machine that was full of bugs so that
atari could get extra money for later, fixed up versions. the same goes for
us. we are trying hard to put out something that all users can benefit from,
with those who register with us getting the added plums which they deserve
for supporting shareware. the great thing about shareware is that if you 
don't like the software, then don't use it and don't send the donation. at
least this way you can see if the program is worth the asking price.
how did users feel after buying the first version of Turbo ST. didn't hear
too may people scream "commercialism" there!

as it stands, quickst 1.46 is less buggy and MORE compatible with all the      
systems (and software patches) out in the atari world than the first few
versions of Turbo ST, and yet we get complaints of commercialism. 

  Please bear with us when it comes to distributing the
pd versions. we try to get them out fast, but as it stands, it doesn't 
make sense to put out version 1.46.5, then tonight put out 1.46.6 when a slight
bug is fixed, then 1.46.7 at 3am when another bug is nuked, etc!!!

the reputation Darek has built up over the years while working on the 8 bit
emulator (ST Xformer) can be damaged beyond repair with misguided remarks
such as these. and i don't want that. if what we are doing appears as
crass commercialism, then the net is not the place to disseminate a system
such as Quick ST. but i don't feel that the majority of ST users on the
net agree with the charges against Darek and myself (i hope   :-)  ), and
so we will try to continue the service.  (be thankful darek is not writing
this [he responds on all the on-line services] as he is usually less
tolerant with detractors)   :-)  :-)

lets keep the bug reports rolling. the more bugs discovered and zapped, the
better it will be for all atarians. lets give you people the machine you
deserved right from the start. and as i have tried to make plain, we feel
that this is a fantastic product, something everyone should have, and it does
nothing but discourage us when complaints such as this surface.

well, i guess that thats enough spouting for tonight. stay tuned for
further developements on "As the QuickST World Turns".

long live shareware

-- 
=====Ignac A. Kolenko (The Ig)           watmath!watcgl!electro!ignac=====
     co-author of QuickST, and the entire line of Quick Shareware!!!!
       "I don't care if I don't win, 'cause I don't care if I fail"
             from 'Youth Of Today' by SUBURBAN DISTORTION