clf3678@ultb.UUCP (C.L. Freemesser) (11/08/89)
A few days ago, I posted a message concerning some stuff at our local Atari dealer, Software House. Apparently, they did not like some of the things I said about their policies concerning both TOS 1.4 and upgrading PageStream disks. SO, thought it wise to clarify my position a bit: Any comments I made were meant as constructive criticism, not slander. If the comments were taken as such, I apologize. I do know that at least one employee has possible access to Usenet, so if he would like to state his store's position on these subjects, I'm sure many people in Net-land would like to hear them. Finally, my comments are just that, MY comments, and NOT representative of our users group, ACORN. I was informed that the increase in the ROM price was to offset the $100 phone bill they ran up from calling Atari to get the ROMS. While I can somewhat understand this, I do not agree with this policy. My mouth is now shut (but not for long). :^O <- uh oh, its open again! Chris Freemesser, Rochester Institute of Technology :BITNET:%clf3678@RITVAX ||| ____________ :GEnie: C.FREEMESSER ||| /___ / (and 8-bit too!) :USENET: Don't bother, / | \ ______/ / : it doesn't work Call the A.C.O.R.N BBS (716)436-3078, 300/1200 baud :<-or my BBS
hedger@inmet.inmet.com (11/10/89)
I don't live in your area, but I agree with you. Customers should not have to pay for the store's extended phone bills. There's this thing in business called overhead or the cost of doing business. You don't raise the price of one item to offset bills incurred from problems with a supplier. You chalk it up to overhead. If the product is essential, you eat the cost as long as it is within the bounds of a previously budgeted 'overhead' figure. If it doesn't then don't carry the product until you can get it without the extra phone bills. This is a gouge. ===================================================================== | | | Keith Hedger : {...!}uunet!inmet!hedger hedger@inmet.inmet.com | | 'It is a sad, but beautiful world..........' | =====================================================================