daemon@rutgers.UUCP (03/12/87)
From: Keith Dale <kdale@bbncc-eur.arpa>
I'm *really* angry right now, so please bear with any unprofessionalism you may
see here.
I ordered a PC system from S & S Wholesalers, Inc. of Miami Beach, FL on Jan
28, 1987. The brand is irrelevant, but what is happening is not. The invoice
is dated 28 Oct, 1986 for starters. The quoted price for shipping and handling
was 3% for use of a credit card (fair enough) and 6% for shipping (I use an APO
address, being in Germany and all...). The actual amount charged came to
13.78%. I would have expected the system to be shipped first class for that
much money, but **NO**, it was shipped fourth class.
I was told that it shipped on Wednesday, 28 Jan, the same day that I ordered
it, but the postage indicateds that it was shipped Monday, 9 Feb. I still have
not received the monitor.
Now the good part: I ordered a brand new system. I received a system that has
an ominous label that says, "Refurbished by the Manufacturer". They sent me a
g**damn repaired unit?? No sign of a shipping invoice. No sign of the
external disk drive that I also ordered.
And to top it off, they sent me outdated system software! The new version has
been available for four or five months now, and they sent me this old sh*t!
Impression: I think these turkeys decided to move some unwanted merchandise and
decided that some military geek stuck in Europe would be a prime target. Well,
I am neither military nor stuck anywhere, and I don't *think* I'm a geek.
Conclusion: stay tuned for explanations. I am not condemning them to hell for
all eternity....yet. But I'd advise holding off any purchases/orders from them
until they have a chance to respond. Not only will I call them as soon as they
open for business, but I'll also send this message to them and explain that the
eyes of the world (hopefully) are on them. I will certainly post results, or
non-results, as the case may be.
Keith M. Dale
Defense Data Network Project Adminstrator - Europe
BBN Communications Corporation
*** Disclaimer: the opinions expressed herein are strictly my own, and not
those of my employer's or the Department of Defense's. ***