jhoffman@sunbalt.UUCP (Jim Hoffman ) (04/21/88)
In February I purchased a new A500 after selling my IBM PC. The reason for purchasing the machine was to get into a multi-tasking, windowed environment that allowed for a good development system and at the same time appease my children with a good game machine. Shortly after installing it I noticed that the floppy disk was eating some of my good disks. At first I thought that it might be bad disks but in mid-March the system would not even recognize that the workbench disk was in the drive. I returned the A500 three weeks ago to Comp-U-vision in Millersville, Maryland for warranty repair. I am now told that Commodore has yet to ship the floppy disk (after three weeks) and it may be several more weeks before I get my A500 back. This was from Mr. Dennis Stoner at their repair facility (301.381.3390). Has anyone else had problems with the internal floppy drive? Come on Commodore -- Comp-U-vision wonn't even give me a loaner to use while mine is in the shop -- what's the deal? I asked if the warranty period would be extended since they have had it so long. I was told it was a Commodore warranty and I should speak with them. Ok Commodore whom should I speak to?
hal@hpscdc.HP.COM (Hal Work) (04/22/88)
I also purchased a 500 in February and had a drive die, but it was the external drive (wouldn't eject). My sister's 1000 developed the save problem after a year and a half. Seems to be the weak link in the machine. The dealer that we both dealt with had spare drives in stock and did the repairs while we waited (HT Electronics in Sunnyvale, CA)!
schein@cbmvax.UUCP (Dan Schein CATS) (04/22/88)
In article <114@sunbalt.UUCP> jhoffman@sunbalt.UUCP (Jim Hoffman ) writes: > >Come on Commodore -- Comp-U-vision wonn't even give me a loaner to use >while mine is in the shop -- what's the deal? > >I asked if the warranty period would be extended since they have had >it so long. I was told it was a Commodore warranty and I should speak >with them. Ok Commodore whom should I speak to? You should contact our customer support reps. @ 215/436-4200 9-5 eastern time. They can inform you of CBM's policy regarding warranty details. They also might be able to get you in contact with someone in our service dept. to help find out what the delay is. (No promise on that one though) -- Dan "Sneakers" Schein uucp: {ihnp4|allegra|burdvax|rutgers}!cbmvax!schein Commodore AMIGA ARPANET: cbmvax!schein@uunet.uu.net 1200 Wilson Drive Bix: dschein Plink: Dan*CATS West Chester PA 19380 phone: (215) 431-9100 ext. 9542 +----------------------------------------------------------------------------+ Call BERKS AMIGA BBS - 24 Hrs - 3/12/2400 Baud - 40Meg - 215/678-7691 +----------------------------------------------------------------------------+ I help Commodore by supporting the AMIGA. Commodore supports me by allowing me to form my own suggestions and comments.