denbeste@bbn.com (Steven Den Beste) (04/26/88)
This article isn't really about the Amiga, but it is in response to several people who've posted articles about getting screwed in credit-card mail-order purchases: getting charged but not receiving the order for weeks or months. You have rights. If some company charges you for something you don't receive, you can initiate a refund from your end, whether they like it or not, and whether they want it or not. Call your credit card company and explain it nicely to them (they're on your side, and it is the first they've heard of it; don't flame them, alright?). The number you should call is in the information packet you'll receive in every third or fourth or sixth bill - save that sucker. (If you don't have it, you could probably call the "emergency-I-lost-my-card" number which is printed on every bill and ask them where you should call, or call their banker's hours business number.) What they'll do is credit your account again and take the amount out of the payment they give to the company that screwed you. Since they have a positive cash flow to the company, they can do this easily. They'll also give the company exact information about which account they are doing this for (yours!), which should get the company's attention real quick. Doesn't that make you feel warm to know you can do this to them when they've been ignoring you or lying to you on the phone? Give a mail order place 30 days from the first time they promise to ship "real soon now", and then if they won't give you your money back, call your credit card company. (And if that doesn't work, call your congressman, because the credit card companies are required to do this by federal law.) By the way, I've dealt with Go Amigo twice and been perfectly satisfied - prompt delivery of exactly the merchandise I ordered. (Manx 3.4B once, an Okimate20 the other time.) Steven C. Den Beste, Bolt Beranek & Newman, Cambridge MA denbeste@bbn.com(ARPA/CSNET/UUCP) harvard!bbn.com!denbeste(UUCP)