rhir_ltd@ur-tut (Bob Hirosky) (04/30/88)
Hey Commodore, where are all the spare parts? My A500 has been
in the shop for six weeks awaiting a new internal drive. At least
I've finally stopped fuming about the disks it's eaten (like workbench),
but now my friends are probably sick of hearing four letter words
followed by "disk drive". So, what's the problem? Even the store doing
the service can't seem to get a straight answer from customer service.
Of course things could be worse, another member of my users group
first brought his lemon 1080 monitor in for service on Jan 12. At present
he is still monitorless.
Both my machine and his monitor are "being repaired" under warranty.
With poor service such as this it's quite possible for your new amiga
to spend most (or all) of its warrantied life in the shop. How likely
is Commodore to extend warranties in cases like this?
Bob Hiroskyschein@cbmvax.UUCP (Dan Schein CATS) (05/04/88)
In article <1921@ur-tut.UUCP> rhir_ltd@ur-tut (Bob Hirosky) writes: > > Hey Commodore, where are all the spare parts? My A500 has been >in the shop for six weeks awaiting a new internal drive. At least > > Bob Hirosky The CBM service department is not on UseNet, also our customer service agents do not frequent UseNet. So if your having a problem with your service center heres what to do. Get the service center's name, address and phone number. Also gather as much information on the service problem as possible. Things like what part they are waiting for, ect, ect. Finally have dates handy when you call. (Date you bought it - Date it went in for service) Now call our customer support department @ 215/436-4200, explain the problem and relay any and all of this information. Im sure the answering agent will do as much as possible to be of assistance. Please remember that our customer support agents do not work for our service department, parts department, ect, ect... They will have to fully understand your problem and have all the information relayed to them if they are to be of help. -- Dan "Sneakers" Schein uucp: {ihnp4|allegra|burdvax|rutgers}!cbmvax!schein Commodore AMIGA ARPANET: cbmvax!schein@uunet.uu.net 1200 Wilson Drive Bix: dschein Plink: Dan*CATS West Chester PA 19380 phone: (215) 431-9100 ext. 9542 +----------------------------------------------------------------------------+ Call BERKS AMIGA BBS - 24 Hrs - 3/12/2400 Baud - 40Meg - 215/678-7691 +----------------------------------------------------------------------------+ I help Commodore by supporting the AMIGA. Commodore supports me by allowing me to form my own suggestions and comments.