[comp.sys.amiga] Commodore Flame

elg@killer.UUCP (Eric Green) (05/14/88)

in article <3756@fluke.COM>, whitlock@tc.fluke.COM (David Whitlock) says:
> reason why I decided to buy a Commodore A2010 internal drive for
> my Amiga 2000 and pay the extra bucks was because I wanted the
> drives to match. 

The sort of anal-retentive personality portrayed so well in "The Odd Couple"
(the character of "Felix Unger"). I bet your pencils are lined up in neat
ranks beside your blotter, and papers are neatly stacked by size and priority.
Most people have long ago become resigned to the fact that nothing is perfect,
what counts is if it works.... but I guess that's the difference between an
engineer and a marketeer -- one's concerned with what it does, and the other
is concerned with how it looks.

> Now here is the big slap in the face.  I tried to call Commodore
> customer service and LIKE ALWAYS, they were very rude; stating that
> it is functionally the same drive as in the A2000 and that "It
> should not be my concern what the front bezel looked like (click)".

I served once on a customer service phone line. It becomes difficult after a
while, coping with some of the pompous twits who call time after time with the
most ridiculous concerns.  They shouldn't have hung up on you, but they're
only human, y'know.

> Since I have no way of resolving this matter, I thought it was
> appropriate to ONCE AGAIN air my frustration with Commodore and
> hope that some of the Good Commodore Guys here on the net can
> solve my problem.

Does the machine work? Yes? Sheesh! Lighten up, dude! Kick back, relax, and
enjoy, instead of fussing about every little imperfection that you see upon
the surface of the space-time continuum!

> truly concerned about their customers.  The ol' Bait and Switch
> rule of thumb "s*cks" in my book!  Now I'm stuck with an A2000 
> with one Blue Eye and one Brown Eye!

Who cares?

--
    Eric Lee Green                     {cuae2,ihnp4}!killer!elg
         Snail Mail P.O. Box 92191 Lafayette, LA 70509              
"Is a dream a lie that don't come true, or is it something worse?"

mat@emcard.UUCP (Mat Waites) (05/17/88)

In article <4085@killer.UUCP> elg@killer.UUCP (Eric Green) writes:
>in article <3756@fluke.COM>, whitlock@tc.fluke.COM (David Whitlock) says:
>> reason why I decided to buy a Commodore A2010 internal drive for
>> my Amiga 2000 and pay the extra bucks was because I wanted the
>> drives to match. 
>
>The sort of anal-retentive personality....

[alot of stuff usually said by the guy down the street who never cuts his
grass deleted...]

>Who cares?

It is this lack of concern for "perfection" or what I will call quality
which is bringing American industry to its knees.
If they advertise "exact duplicate" they should supply exact duplicate.
If they advertise "functional dupe" they are on their own, but at least
the caveat has a chance to emptor.

mat



-- 
  W Mat Waites                     |  PHONE:  (404) 727-7197
  Emory Univ Cardiac Data Bank     |  UUCP:   ...!gatech!emcard!mat
  Atlanta, GA 30322                |

whitlock@tc.fluke.COM (David Whitlock) (05/17/88)

In article <4085@killer.UUCP>, elg@killer.UUCP (Eric Green) writes:
> in article <3756@fluke.COM>, whitlock@tc.fluke.COM (David Whitlock) says:
> > reason why I decided to buy a Commodore A2010 internal drive for
> > my Amiga 2000 and pay the extra bucks was because I wanted the
> > drives to match. i.e. Same Manufacturer and Model.
>

	Eric:  The point is, the 2010 drive was not as advertised,
               besides being a different drive completely, the cable
	       supplied was 2 inches to short.  The second reason is
 	      part compatibility.
 
> I served once on a customer service phone line. It becomes difficult after a
> while, coping with some of the pompous twits who call time after time with the
> most ridiculous concerns.  They shouldn't have hung up on you, but they're
> only human, y'know.

	       Give me a break, If you ordered a one fingered widget from
	       me and I sent you a two fingered widget, you would be a
	       pompus twit too!  At least I would try to deliver to you
	       what you thought you were buying or give you a refund.

> Who cares?

	       Probably any other Amigian who is comtemplating purchasing
	       an A2010 drive.  The other may be Commodore.
> --
>     Eric Lee Green                     {cuae2,ihnp4}!killer!elg
>          Snail Mail P.O. Box 92191 Lafayette, LA 70509              


-- 
-- David Whitlock
internet: whitlock@tc.fluke.COM
uucp: {decvax!sun,ucbvax!sun,uw-beaver,ssc-vax,allegra,lbl-csam}!fluke!whitlock
John Fluke Mfg. Co., Inc. 33031 Schoolcraft, Livonia, MI 48150 (313) 522-9140

cmcmanis%pepper@Sun.COM (Chuck McManis) (05/18/88)

Maybe I'm dense but the simple solution to the mismatched 2000 drive
problem is to find *another* person who wants to add a second drive
to their 2000 and has an internal drive that matches yours. Then you
order two new drives. And one person uses *both* new drives and the
other uses the *both* of the formerly internal drives. Now you will
each have drives that match.


--Chuck McManis
uucp: {anywhere}!sun!cmcmanis   BIX: cmcmanis  ARPAnet: cmcmanis@sun.com
These opinions are my own and no one elses, but you knew that didn't you.

jdm@gryphon.CTS.COM (John Mesiavech) (05/19/88)

In article <3783@fluke.COM> whitlock@tc.fluke.COM (David Whitlock) writes:
>In article <4085@killer.UUCP>, elg@killer.UUCP (Eric Green) writes:
>> in article <3756@fluke.COM>, whitlock@tc.fluke.COM (David Whitlock) says:
>> > reason why I decided to buy a Commodore A2010 internal drive for
>> > my Amiga 2000 and pay the extra bucks was because I wanted the
>> > drives to match. i.e. Same Manufacturer and Model.
>>
>	Eric:  The point is, the 2010 drive was not as advertised,
>               besides being a different drive completely, the cable
>	       supplied was 2 inches to short.  The second reason is
> 	      part compatibility.

     Two points here:
 
1) You say "the drive cable is two inches short".  How can this be?  The 2010 
doesn't even COME WITH a drive cable!  The drive cable and power cable are
in the 2000 itself, not with the 2010.  Now, if you're speaking of some
other drive, then maybe, but the A2010 INTERNAL 3.5" DRIVE DOES NOT HAVE
A CABLE.  Having performed numerous installations of 2010s, I know whereof
I speak (I work in a store that sells 2000s.)
 
2) "Part compatability".  All 2000 drives work the same, and are not 
serviceable other than alignment.  Many stores would rather give you a
new drive than align your old, since alignment is a pain.  Commodore
would probrably LOVE to be able to use only one drive. but let's face it,
in the financial situation Commodore was once in, they had to get what
they could, at the lowest price possible, or they were going to go under.
That situation isn't quite as tight now, but there's still a significant
debt that they must pay back.  I'm sure that Commodore would LOVE to use
Sony drives, save for the fact that Apple has bought all of Sony's stock
in drives for the next two years.......
 
>> I served once on a customer service phone line. It becomes difficult after a
>> while, coping with some of the pompous twits who call time after time with the
>> most ridiculous concerns.  They shouldn't have hung up on you, but they're
>> only human, y'know.
>
>	       Give me a break, If you ordered a one fingered widget from
>	       me and I sent you a two fingered widget, you would be a
>	       pompus twit too!  At least I would try to deliver to you
>	       what you thought you were buying or give you a refund.
>
>> Who cares?
>
>	       Probably any other Amigian who is comtemplating purchasing
>	       an A2010 drive.  The other may be Commodore.
>> --

     Wanna bet?  You're the FIRST person to mention anything about that.
In the store where I work, or any other store that I've ever seen or heard
about.  Don't you think that it's nitpicking, to want the same drive make
and manufacturer?  I agree with Eric; who cares?
 
John



-- 

0-=-=-=-=-=-=-=-=-> All disclaimers apply; I didn't write this <-=-=-=-=-=-0
|                   ----------------------|-------------------             |
| "I want a New Duck                      |  John Mesiavech                |
|  One that won't try to bite             |  net.soldier.of.fortune        |
|  One that won't chew a hole in my socks | {backbone}!gryphon!jdm         |
|  One that won't Quack all night"        |    Go Purdue! (by req)         |
|  Weird Al Yankovic, "I Want a New Duck" |                                |
0-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-==-=-0

monty@sagpd1.UUCP (Monty Saine) (05/21/88)

>2) "Part compatability".  All 2000 drives work the same, and are not 
>serviceable other than alignment.  Many stores would rather give you a
>new drive than align your old, since alignment is a pain.  Commodore
>would probrably LOVE to be able to use only one drive. but let's face it,
>in the financial situation Commodore was once in, they had to get what
        ^^^^^^^^^^^^^^^^^^^
Attitudes like yours will never let the finicial situation improve.
CBM can not afford to ignore this kind of complaint in a home computer
market.


>     Wanna bet?  You're the FIRST person to mention anything about that.
>In the store where I work, or any other store that I've ever seen or heard
>about.  Don't you think that it's nitpicking, to want the same drive make
>and manufacturer?  I agree with Eric; who cares?
> 
>John
>

I just hope I never have to go into the store in which you work if that is
the attitude you have towards your customer.. "Take what I give you or else"
that is a bunch of crap!  I for one want what is advertized. Period. If it 
says exact it had better be exact(especially from the factory). Dealing with
third party vendors is another story. If you bought say a dual cassette
player and had one deck go bad and was replaced with one that was of a 
diffferent style how would you react?

There are a lot of us out here that have their systems set up where all
visitors see them constantly. Face the facts, The AMIGA is a HOME computer
and needs to present a GOOD apperance. Things like mis-matched drives are
acceptable is a business environment but not in a home environment. I truly
hope that the AMIGA grows to be a respectable business machine but CBM
can not forget who is buying there machines now.

Patience and understanding MUST be a requirement of a customer service
rep at ALL levels.

Nuf said

Monty
SDAUG

richard@gryphon.CTS.COM (Richard Sexton) (05/22/88)

Monty Saine is not.
-- 
           Have a nice day or Klortho will rip your nuts off.
richard@gryphon.CTS.COM                          rutgers!marque!gryphon!richard

barrett@ektools.UUCP (Chris Barrett) (05/24/88)

In article <4085@killer.UUCP>, elg@killer.UUCP (Eric Green) writes:
> 
> Does the machine work? Yes? Sheesh! Lighten up, dude! Kick back, relax, and
> enjoy, instead of fussing about every little imperfection that you see upon
> the surface of the space-time continuum!
> 
> > truly concerned about their customers.  The ol' Bait and Switch
> > rule of thumb "s*cks" in my book!  Now I'm stuck with an A2000 
> > with one Blue Eye and one Brown Eye!
> 
> Who cares?
> 
> --

Come on Eric!  Tell me that when your car door gets smashed in an accident
that you would settle for a yellow door on a red car because the manufacture
of doors only makes them that way, many thousands of examples could be used
here!!!  You would think that Commodore would supply parts and accessories
for their equiptment that would match their products.  You the customer should
care, hell, you're paying the bucks to be satisfied.

Chris.

papa@pollux.usc.edu (Marco Papa) (05/24/88)

In article <1239@ektools.UUCP> barrett@ektools.UUCP (Chris Barrett) writes:
>In article <4085@killer.UUCP>, elg@killer.UUCP (Eric Green) writes:
[deleted junk]

This stuff has NO place in a .tech group.  Discuss this in comp.sys.amiga,
PLEASE!!!!

-- Marco Papa 'Doc'  [flame-retardant suit on :-)]
-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=
uucp:...!pollux!papa       BIX:papa       ARPAnet:pollux!papa@oberon.usc.edu
 "There's Alpha, Beta, Gamma and Diga!" -- Leo Schwab [quoting Rick Unland]
-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=

bill@cbmvax.UUCP (Bill Koester CATS) (05/25/88)

In article <1239@ektools.UUCP> barrett@ektools.UUCP (Chris Barrett) writes:
>In article <4085@killer.UUCP>, elg@killer.UUCP (Eric Green) writes:
>> 
>> Does the machine work? Yes? Sheesh! Lighten up, dude! Kick back, relax, and
>> enjoy, instead of fussing about every little imperfection that you see upon
>> the surface of the space-time continuum!
>> 
>> > truly concerned about their customers.  The ol' Bait and Switch
>> > rule of thumb "s*cks" in my book!  Now I'm stuck with an A2000 
>> > with one Blue Eye and one Brown Eye!
>> 
>> Who cares?
>> 
>> --
>
>Come on Eric!  Tell me that when your car door gets smashed in an accident
>that you would settle for a yellow door on a red car because the manufacture
>of doors only makes them that way, many thousands of examples could be used
>here!!!  You would think that Commodore would supply parts and accessories
>for their equiptment that would match their products.  You the customer should
>care, hell, you're paying the bucks to be satisfied.
>
>Chris.

Enough already! I suppose if you ever blew a capacitor on your motherboard
you would want a replacement with the same color and case style. You know
how awful boards can look when all the little caps don't match!


-- 
=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=
Bill Koester (CATS)            >>Commodore Amiga Technical Support<<
Commodore International Ltd.   UUCP {allegra|burdvax|rutgers|ihnp4}!cbmvax!bill 
		               PHONE  (215) 431-9355
=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=
Theorem:   (brains x beauty) = constant
Corollary: As (brains x beauty) approaches infinity, availability
	   approaches zero.

                Pleese desrigard eny spealing airors!!!!!!!
=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=

monty@sagpd1.UUCP (Monty Saine) (05/25/88)

|>Come on Eric!  Tell me that when your car door gets smashed in an accident
|>that you would settle for a yellow door on a red car because the manufacture
|>of doors only makes them that way, many thousands of examples could be used
|>here!!!  You would think that Commodore would supply parts and accessories
|>for their equiptment that would match their products.  You the customer should
|>care, hell, you're paying the bucks to be satisfied.
|>
|>Chris.
|
|Enough already! I suppose if you ever blew a capacitor on your motherboard
|you would want a replacement with the same color and case style. You know
|how awful boards can look when all the little caps don't match!
|
|-- 

	Enough is right! We CUSTOMERS have had enough of people like you
who obviously don't care a rats A** about us. We are not tallking about internal
componets, we are talking external looks of a CONSUMER PRODUCT! If you really
think the guy is off base maybe you should go to work for the fruit company,
you know App**. This kind of attitude from a customer support group should be
squashed now before the cancer spreads. 

|=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=
|Bill Koester (CATS)            >>Commodore Amiga Technical Support<<
||Commodore International Ltd.   UUCP {allegra|burdvax|rutgers|ihnp4}!cbmvax!bill 
|		               PHONE  (215) 431-9355
=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=
|Theorem:   (brains x beauty) = constant
                                ^^^^^^^^
	For your case the constant in your signature block must equall zero 
or very close to it.

Monty
SDAUG

"Radically for a great product that needs QUALITY support."

doug-merritt@cup.portal.com (05/26/88)

Bill Koester of CATS writes:
>Enough already! I suppose if you ever blew a capacitor on your motherboard
>you would want a replacement with the same color and case style. You know

I don't understand this bickering. I thought by now it was pretty well
understood that The Customer Is Always Right, even when he's wrong.

Companies that give the impression that they believe this will get a lot
more loyalty from customers than otherwise. And you guys from CATS will
help Commodore no end if you at least pretend to believe it yourselves.
In public, anyway.
	Doug
--
      Doug Merritt        ucbvax!sun.com!cup.portal.com!doug-merritt
                      or  ucbvax!eris!doug (doug@eris.berkeley.edu)
                      or  ucbvax!unisoft!certes!doug

bilbo@pnet02.cts.com (Bill Daggett) (05/26/88)

papa@pollux.usc.edu (Marco Papa) writes:
>In article <1239@ektools.UUCP> barrett@ektools.UUCP (Chris Barrett) writes:
>>In article <4085@killer.UUCP>, elg@killer.UUCP (Eric Green) writes:
>[deleted junk]
>
>This stuff has NO place in a .tech group.  Discuss this in comp.sys.amiga,
>PLEASE!!!!
>
>-- Marco Papa 'Doc'  [flame-retardant suit on :-)]

Yo Marco,

This is comp.sys.amiga now!  You cross posted.  Grin!
But I wish the moderator of comp.sys.amiga.tech would make himself known once
in awhile and straighten out the intent not only what is suppose to be posted
on .tech but the specific type of technical subjects it was designed for.  It
is my understanding that .tech is not for POLLs or for CBM Flames but rather
for future development programming (technical) matters.  I don't agree exactly
with the .tech title because one with any technical question might think .tech
would be a good place to post it.  I don't know if there is a watch dog for
.tech but a couple "bull dogs" have chased me off twice in the past.  Now I
just post everything here in comp.sys.amiga.  Is there a region of USENET that
lists and defines exactly the intent of the different "groups"?

Bill

UUCP: {ihnp4!scgvaxd!cadovax rutgers!marque}!gryphon!pnet02!bilbo
INET: bilbo@pnet02.cts.com
* Sometimes The Dragon Wins! * Still looking for the best Amiga BBS
software to resurrect Bilbo's Hideaway on - but not holding breath!

barrett@ektools.UUCP (Chris Barrett) (05/27/88)

Bill Koester writes:

>Enough already! I suppose if you ever blew a capacitor on your motherboard
>you would want a replacement with the same color and case style. You know
>how awful boards can look when all the little caps don't match!

Bill, if you noticed the example that I used was something that was clearly
visible.  I don't care what type of things go on the inside as long as they
perform the same way, and are equivalent quality.  As for parts that
are clearly visible, they should look the same as the rest of the
product.  Commodore should care and so should you if it means lost sales 
because I can get a disk drive from manufacture B that has the same
functionality and has the same face plate cover for $50 less.  If I'm not
mistaken Commodore is in the business of selling hardware, disk drives happen
to fall under this category.  I know of one sale of a drive that was lost
for this same reason.  No it wasn't from me.  The purpose of a business is
to satisfy the shareholders by the profitability of the company which depends
directy on the satisfaction of its' customers.  Customer satisfaction comes
from giving the customer what they want for the price that if fair.  Everyone
in a company should work towards that.  The philosophy really does work, look
how well you've done with the Amiga!  Isn't it amazing how much controversy
a simple colored disk drive face plate can cause?

Chris.
...rochester!kodak!ektools!barrett

sterling@cbmvax.UUCP (Rick Sterling QA) (05/27/88)

In article <270@sagpd1.UUCP> monty@sagpd1.UUCP (Monty Saine) writes:
> 
> |>Come on Eric!  Tell me that when your car door gets smashed in an accident
> |>that you would settle for a yellow door on a red car because the manufacture
> |>of doors only makes them that way, many thousands of examples could be used
> |>here!!!  You would think that Commodore would supply parts and accessories
> |>for their equiptment that would match their products.  You the customer should
> |>care, hell, you're paying the bucks to be satisfied.
> |>
> |>Chris.
> |
> |Enough already! I suppose if you ever blew a capacitor on your motherboard
> |you would want a replacement with the same color and case style. You know
> |how awful boards can look when all the little caps don't match!
> |
> |-- 
> 
> 	Enough is right! We CUSTOMERS have had enough of people like you
> who obviously don't care a rats A** about us. We are not tallking about internal
> componets, we are talking external looks of a CONSUMER PRODUCT! If you really
> think the guy is off base maybe you should go to work for the fruit company,
> you know App**. This kind of attitude from a customer support group should be
> squashed now before the cancer spreads. 
> 
> |=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=
> |Bill Koester (CATS)            >>Commodore Amiga Technical Support<<
> ||Commodore International Ltd.   UUCP {allegra|burdvax|rutgers|ihnp4}!cbmvax!bill 
> |		               PHONE  (215) 431-9355
> =-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=
> |Theorem:   (brains x beauty) = constant
>                                 ^^^^^^^^
> 	For your case the constant in your signature block must equall zero 
> or very close to it.
> 
> Monty
> SDAUG
> 
> "Radically for a great product that needs QUALITY support."

 I don't think Bill realized the problem is with the esthetics of the front
 panel color versus the type of drive. If the original poster will give me
 a call, I'll make arrangements to get his drives matched to his case.

=============================================================================
   Rick Sterling             COMMODORE AMIGA TEST ENGINEERING
  // /_ |\/||/_ /_           UUCP  ...{allegra,ihnp4,rutgers}!cbmvax!sterling 
\X/ /  \|  ||\//  \          PHONE 215-431-9275
=============================================================================
    Everybody likes hard work ... especially when THEY'RE paying for it.
=============================================================================

kent@xanth.cs.odu.edu (Kent Paul Dolan) (05/29/88)

In article <3886@cbmvax.UUCP> sterling@cbmvax.UUCP (Rick Sterling QA) writes:

[You've seen the rest of this, it's been going on for weeks.]

> I don't think Bill realized the problem is with the esthetics of the front
> panel color versus the type of drive. If the original poster will give me
> a call, I'll make arrangements to get his drives matched to his case.
>
>=============================================================================
>   Rick Sterling             COMMODORE AMIGA TEST ENGINEERING
>  // /_ |\/||/_ /_           UUCP  ...{allegra,ihnp4,rutgers}!cbmvax!sterling 
>\X/ /  \|  ||\//  \          PHONE 215-431-9275
>=============================================================================
>    Everybody likes hard work ... especially when THEY'RE paying for it.
>=============================================================================


Here we see Rick Sterling, the first person to understand the problem,
taking a running start for next year's Boing! award.  It just warms my
haert to see the great, volunteer effort from Commodore folks here on
he net; that's why I'm hanging onto my Commodore common stock shares;
with this kind of people, the product line and the company are doomed
to thrive.  Thanks, Rick.

Kent, the man from xanth.

richard@gryphon.CTS.COM (Richard Sexton) (05/29/88)

In article <3886@cbmvax.UUCP> sterling@cbmvax.UUCP (Rick Sterling QA) writes:
>
> I don't think Bill realized the problem is with the esthetics of the front
> panel color versus the type of drive. 

Neither did I. I apologize.

-- 
       Ricardo Valenzuela 1945-1962. Long may he live in our hearts.
                         And he wasn't a misogynist.
richard@gryphon.CTS.COM                          rutgers!marque!gryphon!richard

doug-merritt@cup.portal.com (05/29/88)

Rick Sterling said:
> I don't think Bill realized the problem is with the esthetics of the front
> panel color versus the type of drive. If the original poster will give me
> a call, I'll make arrangements to get his drives matched to his case.

That's highly commendable; thanks for offering to take care
of this guy, Rick!

Now *that's* what I call customer support! 
	Doug
--
      Doug Merritt        ucbvax!sun.com!cup.portal.com!doug-merritt
                      or  ucbvax!eris!doug (doug@eris.berkeley.edu)
                      or  ucbvax!unisoft!certes!doug

jason@lakesys.UUCP (Jason) (05/30/88)

	There's a revised version of "The customer is always right" which I
find much more appealing, which is: "The customer may not always be right,
but the customer is always the customer." I believe I got that from Mike
Harvey, the publisher of Nibble magazine... (Who knows where he got it)

	Jason
"Not your average iconoclast"

monty@sagpd1.UUCP (Monty Saine) (05/31/88)

>Rick Sterling said:
>> I don't think Bill realized the problem is with the esthetics of the front
>> panel color versus the type of drive. If the original poster will give me
>> a call, I'll make arrangements to get his drives matched to his case.
>
>That's highly commendable; thanks for offering to take care
>of this guy, Rick!
>
>Now *that's* what I call customer support! 
>>	Doug
>--

This is what all the flame throwing was about! Customer Service.
Great work Rick.

Monty
Part of SDAUG (The group with out a head)

bill@cbmvax.UUCP (Bill Koester CATS) (05/31/88)

>	Enough is right! We CUSTOMERS have had enough of people like you
>who obviously don't care a rats A** about us. We are not tallking about internal
>componets, we are talking external looks of a CONSUMER PRODUCT! If you really
>think the guy is off base maybe you should go to work for the fruit company,
>you know App**. This kind of attitude from a customer support group should be
>squashed now before the cancer spreads. 

GULP! Let me apologize if you took that as a flame. I was just getting tired
of this continuing thread. We DO give a rats A** about our customers. I
honestly don't know how to get you a NEW drive that matches your old one.
If it is that important to you I will swap your drive for one of mine! I
have both styles and would glady tear apart my machine to rectify the situation
I don't know what legal would think about this so I do it as ME Bill Koester.
If this will solve the problem send me private email.
>
>	For your case the constant in your signature block must equall zero 
>or very close to it.

Now thats not nice!
>
>Monty
>SDAUG
>
>"Radically for a great product that needs QUALITY support."


-- 
=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=
Bill Koester (CATS)            >>Commodore Amiga Technical Support<<
Commodore International Ltd.   UUCP {allegra|burdvax|rutgers|ihnp4}!cbmvax!bill 
		               PHONE  (215) 431-9355
=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=
Theorem:   (brains x beauty) = constant
Corollary: As (brains x beauty) approaches infinity, availability
	   approaches zero.

                Pleese desrigard eny spealing airors!!!!!!!
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alex@xicom.UUCP (Alex Laney) (06/03/88)

In article <269@sagpd1.UUCP>, monty@sagpd1.UUCP (Monty Saine) writes:
> 
> >2) "Part compatability".  All 2000 drives work the same, and are not 
> 
> There are a lot of us out here that have their systems set up where all
> visitors see them constantly. Face the facts, The AMIGA is a HOME computer
> and needs to present a GOOD apperance. Things like mis-matched drives are
> acceptable is a business environment but not in a home environment. I truly
> hope that the AMIGA grows to be a respectable business machine but CBM
> can not forget who is buying there machines now.

I have a 2000 that has a hard disk drive with black frontplate. That doesn't
bother me. My Amiga is not a stereo component, it's more like a whole system.
My stereo system has a multiplicity of brands, so my components all look
different. I suspect there are lots of people like me! My visitors can see my
stereo system. I don't think anyone of them has had any negative impressions,
I just don't have pretentious friends! :-)

If you want to buy completely matched components, you either have to do it all
at once, or buy from one supplier, which is usually unnecessary and 
uneconomic. If someday there is a ECDROM 3.5" drive, I probably wont care if
it has a purple frontplate!