Ernie@egami.wimsey.bc.ca (Ernie Gorrie) (12/03/88)
DISCLAIMER: I HAVE NO COMMERCIAL AFFILIATION WITH THIS COMPANY
:-)
This is a repost of my message with the same subject line,
which apparently got partially eaten. I suspect it was someone
from Abel who ate it. :-)
I'm so fed up with Abel Supply Inc., that I wasn't going to
bother to mention their name again.
However, after I posted this message on a local BBS
(MindLink (604) 533-2312), I received enough recommendations
that I post it here and on CI$ that I decided to give it one
more comment.
On the Labour Day weekend, I ordered a number of pieces
of software from Able. They included DPaint II and DPaint Art
disks. I figured these are pretty normal stock items for Amiga
software and shouldn't be a big deal. Two weeks later when I
didn't have them, I called again and heard them say that they
were on their way soon. Sorry, we were just temporarily out of
stock. Blah, blah, blah.
A week later no DP products. Another phone call. They
said Oops, sorry about that, they're on there way RSN. Blah,
blah.
End of September the same story. Early October, same
story. Second week of October same story. Third week same
story. PLUS I got my Visa bill with a charge from Abel on Sept
26, for DP II. I phoned again (by this time my phone bill is in
excess of $50.00!) and left E-Mail asking what is going on
(again). Sysop says he'll get back to me. Next day, no E-Mail
from sysop. Another day, no mail.
Finally, in early November, I left a private E-Mail for
the sysop in which I included the comment 'This is bull****'
(edited for public posting) and reviewed the history of trying
to get a very common item from them.
The next day I got a brief, sanctamonious E-Mail from
the sysop saying that he did not like my language (one BS) in
private mail, that he would no longer accept orders from me, and
that they would immediately issue a credit to my Visa # for the
DP II charge.
I have called Visa several times since then. They have
not yet issued the credit (almost four weeks later). I have had
to write to Visa to ask them to issue the credit and deal with
Visa. I have also written to the manager at Abel outlining the
history and asking for a reply. I have not received
acknowledgement of that letter.
On the other hand, they delivered my hard drive in about
3 1/2 weeks and I haven't had any problems with it.
--
Ernie Gorrie
9431 McBurney Drive,
Richmond, B.C.
CANADA, V6Y 3C5
or; ernie@egami.wimsey.bc.ca {ubc-cs,uunet}!van-bc!egami!erniearmhold@topaz.rutgers.edu (George Armhold) (12/04/88)
A good mail order house is Computer Mail Order. I ordered an external 1010 disk drive from them and shipping was REAL fast. I sent them a personl check on Nov. 25 and received the drive on Dec 1st!!! Personal checks are supposed to take 10 working days to clear, apparently they didn't wait at all. It took just 6 days for them to get the product to me- 2 of which were probably consumed by my letter getting to them. I also had no hassle getting a low price. They listed the drive for around $230 when I called, but then asked "ok, what's the lowest price you can give me on a 1010 drive?" and he said $216- delivered! I've ordered several items from them in the past and have never had a problem. -GEA
alh@hprmokg.HP.COM (Al Harrington) (12/05/88)
My vote for mail order would be Safe Harbor. I ordered 2 software packages that were not in stock and received them in 1 week. Mary Hoffman (the Vice President) is *very* friendly and helpful. I look forward to doing business with them again. Safe Harbor 2414 Pendleton Place Waukesha, WI 53188 (800) 544-6599 (voice) (414) 544-6567 (BBS) DISCLAIMER: I AM NOT AFFILIATED WITH SAFE HARBOR IN ANY WAY +-----------------------------------------+---------------------------------+ | -Al Harrington ________ | Instant Guru BBS | | |__/\__| | (916) 457-7176 | | | 60 Megs - All Amiga! | | alh@hprmokg.HP.COM | GT Net/Node 005/002 | | ..ucbvax!ucdavis!csusac!athena!haringtn | Baud: 1200/2400 Hours: 24 | +-----------------------------------------+---------------------------------+ | All comments are *MINE* and *MINE* alone | +---------------------------------------------------------------------------+
disd@hubcap.UUCP (Gary Heffelfinger) (12/06/88)
From article <Dec.3.19.06.53.1988.4141@topaz.rutgers.edu>, by armhold@topaz.rutgers.edu (George Armhold): > A good mail order house is Computer Mail Order. I ordered an external > 1010 disk drive from them and shipping was REAL fast. I sent them a Yeah CMO did okay by me, but the prices were not as low as I'd hoped. I've also had good luck with Light Speed. The folks on the other end of the phone actually know something about Amiga. Prices aren't the lowest but the service has been great so far. -- Gary R Heffelfinger - Not speaking for Clemson University
NETOPRHM@NCSUVM.BITNET (Hal Meeks) (12/06/88)
Actually, I've had reasonably good luck ordering from Abel. I have been using them exclusively for over a year now, and the longest I ever had to wait was a month, for a copy of TxEd. Ironically, when I ordered my TxEd Plus upgrade (outstanding text editor) directly from Microsmiths, it took a month also. The best they have ever done was 6 days for a GVP SCSI card. I was surprised. I have noticed that their service has _improved_ in the last 4 months. I still recommend calling and checking if they have it in stock before ordering. I don't mind waiting myself, if it will save me a few dollars. ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~ Hal Meeks "I'm living in a condo, netoprhm@ncsuvm.bitnet with Henry Thoreau" hgm@ncsuvx.ncsu.edu --Reagan Years, Part II