unland@cbmvax.UUCP ( Regional Support) (06/02/89)
I am very interested with finding out what people in the Amiga community feel are the best dealers nationwide. Specificaly the ones that they feel support them even after the sale not just the best price in town. I also would like to know what people consider are the requirements for a super great Dealer and what kind of support that dealer would have to provide for the consumer. The responses will be held totaly confidential if requested and sent to me through Email. The purpose of this is to help us to determine where you feel we need to assist our dealers. A lot of you are in the highend/ workstation enviornments and I also would like your feedback. If you have a complaint about the way something is handled along with the complaint please include a possible solution to the problem. Thank You in advance -- ******* Rick Unland Commodore Business Machines **************************** * Usenet: uunet!cbmvax!unland ARPA: cbmvax!unland!@uunet.UU.NET * * Standard Disclaimer: If I said it, I was drunk! * * If I didn't say it, I wasn't drunk enough! * * "I thought they said the Commodore could stand up to anything!" * *********************************************** Earth Girls Are Easy! **********
usenet@cps3xx.UUCP (Usenet file owner) (06/02/89)
In article <7038@cbmvax.UUCP> you write: >workstation enviornments and I also would like your feedback. If you have a >complaint about the way something is handled along with the complaint please >include a possible solution to the problem. > >Thank You in advance Ummmm, the dealer near me that caries Amigas was formerly Central Park Computers, recently bought by Slipped Disk Computers. I did not buy my computer from them, but they do know what they are talking about. Their staff actually know what computers are, and know how to use the computers that they sell. They do have high(er) prices than some other places, but if I were a computer novice looking to buy a computer I would definitly choose them. (By the way, this is E. Lansing Michigan) Now for the complaint department: CBM seems to have forgotten about how good it is to sell (cheaply)/give schools computers (preferably Amigas :-) ). I think that the Amiga could be a great educational success if schools only knew about them. Here at MSU, everything is MessyDos and Macintosh, since IBM, Apple, Zenith, etc... sell their computers to MSU students and MSU at a considerable discount. In fact, IBM just *gave* msu a whole bunch of PS/2's for them to install in dorm rooms as an educational experiment. ( Yes, I realize CBM has many fewer dollars than does IBM ). This is a BIG win for those companies, since people will eventually buy another computer, or have influence in what computers the company they work for will buy. I here people trying to solve silly problems they are haveing with MSDOS because of this or that, and I have said, "Well, If only you had an Amiga, you would not have to have those silly TSR's" or "A single Amiga could be doing what you have those 5 PC's doing the the machine room and taking up lots of extra space". The answer I get? Usually ignored because there are no Amigas easily available, + no support if they got any. I hope CBM does something about this problem, asap. <Insert ANSI standard discliamer here> This is an example of a short .signature jap@frith.cl.msu.edu
givler@cbmvax.UUCP ( Customer Support) (06/02/89)
In article <3246@cps3xx.UUCP> porkka@frith.UUCP (Joe Porkka) writes: >Now for the complaint department: CBM seems to have forgotten about >how good it is to sell (cheaply)/give schools computers (preferably >Amigas :-) ). I think that the Amiga could be a great educational > >I hope CBM does something about this problem, asap. > ><Insert ANSI standard discliamer here> >This is an example of a short .signature jap@frith.cl.msu.edu Commodore is in the process of beefing up our educational market. In fact that is one of our new Presidents, Harry Copperman's priorities. If you know of anyone who is looking into computers for educational use they should get in touch with: John DiLullo Commodore Business Machine 1200 Wilson Drive West Chester, PA 19380 215-431-9100 Commodore sells to schools at a nice discount, but this seems to be a big secret, even around the Company. The only way that I found out about it is that I happened to see a copy of the Educational Price list. Ah, well, Customer Support is always the last to know. Greg -- ------------------------------------------------------------------------------ Greg Givler Q-Link: Commodore Telecommunications Coordinator CompuServe: CBM/Support 76703,2047 Commodore Customer Support INTERNET: givler@cbmvax.uucp 215-436-4200 (Support Line) OR :::::: givler@cbmvax.cbm.commodore.com ------------------------------------------------------------------------------ The knack of flying is learning how to throw yourself at the ground and miss. -- Hitchhikers Guide to the Galaxy =============================================================================
talmage@lti.com (David Talmage) (06/05/89)
In <7038@cbmvax.UUCP> Rick Unland (buita!cbmvax!unland) writes: >I am very interested with finding out what people in the Amiga community >feel are the best dealers nationwide. Specificaly the ones that they feel >support them even after the sale not just the best price in town. I also >would like to know what people consider are the requirements for a super great Dealer >and what kind of support that dealer would have to provide for the consumer. Since moving to the Boston area, I've been dealing with Soft Designs in Belmont (on Belmont St? It's between Belmont Pizza and Diver Jim's). John Malloy and Wayne Duvall run a full-service dealership and have made quite a commitment to Amiga. They have some neat DTP and graphic arts stuff for general use (Digi View, a Paint Jet [small charge for usage to cover the cost of the inks], various paint programs, and a laser printer due in Any Day Now). They have some accelerator boards (Midget Racer is one that comes to mind), modems, 68020/68881 chip sets in various flavors, bare 3 1/2-inch disk drives with dust covers, and maybe one of everything else ;-) Their prices are reasonable, even as good as mail order in some cases. I bought my Amiga 2000 from Soft Designs in February. Yesterday I stopped in to pick up the Supra SCSI controller John special ordered for me. I don't anticipate any problems with either one but should I be wrong, I believe I can count on John, Wayne, and their repair wizard Dave (?) to fix what's wrong in short order. John tells me that Soft Designs is authorized by Commodore to repair Amiga computers. John explained to me how he wants to run his business. He wants to provide service to the Amiga community. For example, he will honor the warranty on my Amiga 2000 for one year instead of the 30? 90? days it says on the paper from Commodore. He's experimenting with Rent-to-Own, so you can have your new Amiga and eat too ;-) He can find things out for his customers. For example, before I decided on the Supra controller, John found for me some info about the Great Vally Products controllers. In my opinion, if any dealer wants to be called a "super great Dealer", they should be like Soft Designs: honest; have reasonable, but not necessarily rock-bottom, prices; willing to take care of their customers; have stuff to play with in the store and bring in new stuff from time to time; be authorized by Commodore to service the Amiga. By the way, I have no affiliation with Soft Designs other than as a satisfied customer. David Talmage ------------------------------------------------------------------------------ David W. Talmage, Systems Programmer ...!{buita,bbn}!lti!talmage Language Technology, Inc. talmage%lti.uucp@bu-it.bu.edu 27 Congress St., Salem, MA 01970 (508) 741-1507