kelso@mimsy.UUCP (Stephen Kelley) (08/10/89)
This is actually a two pronged problem, both of which are going to make sitting down difficult. (:-{ I bought an A2500 a month ago which has 1.3 roms & Gordo Agnus. I had no problems until I turned it on the day before yesterday (it had been off for a week while my "day job" took precedence). The "green" signal was missing which turned my screen into a putrid violet mess. I thought it was the monitor (actually hosed preferences was my first thought) but I'm rather certain now that it isn't. The signal "came back" in a kind of "shimmering" effect and everything was fine the rest of the night. Then, last night I turned it on again and it "shimmered" a few times with the green signal comimg and going each time. Finally, the signal stayed & I left it on overnight & checked it again this morning (it was ok). Any ideas about anything I can do. The 2nd pain in the arse is that I bought it mail order (*incredibly* much worse is that I got it from Montgomery Grant (:-{{{{{ I'm considering telling the bank to cancel the VISA charge & shipping it back, but If the problem is no worse than a loose chip etc I'd rather not fight w/ those jerks. I assumed that w/ ads in Byte AmigaWorld, etc that they were at least somewhat reputable. CBM folks please note: If I need warranty work done what should I do? I wouldn't trust sending my machine back to MG. I never heard about their sleazy if not illegal practices until after I bought it from them. If it means anything, I bought an A1000 from you directly (in 1985, no less) and traded up to an A2000 through a local dealer. I went to MG because they *seemed* to have a special on the machine I *really* wanted, the 2500. -- Real: Stephen Kelley, Welch Library, Johns Hopkins Univ. Internet: stevek@welch.jhu.edu
higgin@cbmvax.UUCP (Paul Higginbottom) (08/11/89)
In article <18983@mimsy.UUCP> kelso@mimsy.UUCP (Stephen Kelley) writes:
$[describes problem with A2500 where green component of display is
$intermittent]
I have seen this a few times in the past, and it was ALWAYS the monitor
cable that was not quite hooked up correctly.
$The 2nd pain in the arse is that I bought it mail order (*incredibly*
$much worse is that I got it from Montgomery Grant (:-{{{{{ I'm
$considering telling the bank to cancel the VISA charge & shipping
$it back, but If the problem is no worse than a loose chip etc
$I'd rather not fight w/ those jerks. I assumed that w/ ads in Byte
$AmigaWorld, etc that they were at least somewhat reputable.
No comment.
$CBM folks please note: If I need warranty work done what should I
$do? I wouldn't trust sending my machine back to MG.
Authorized service centers must repair equipment under warranty.
If they refuse please let me know, and I will inform our service
department. In particular, I need the name of the person at the
service center, and the company's name, address and phone number.
Paul.
rpayne@cbmvax.UUCP (Richard Payne - Marketing) (08/11/89)
a particular range, i.e. the Green signal going to your monitor, the problem *usually* lies in the monitor, not the graphic chips in the computer. More importantly, what monitor did MG sell you? Also check your cable! An associate of mine has a bad cable and loses his blue signal. Reply back and we'll see what we can do. -- =-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-= Richard Payne -- CBM >>Commodore Business Machines - Marketing<< 1200 Wilson Drive West Chester, PA 19380 UUCP ...{allegra,uunet,rutger,}!cbmvax!rpayne PHONE 215-431-9100 "Not an Employee but an Amazing Simulation..." =-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=
rpayne@cbmvax.UUCP (Richard Payne - Marketing) (08/26/89)
I have found in the past that when the video signal is screwed up in Message-ID: <7632@cbmvax.UUCP> Date: 11 Aug 89 14:41:18 GMT References: <18983@mimsy.UUCP> Reply-To: rpayne@cbmvax.UUCP (Richard Payne - Marketing) Organization: Commodore Technology, West Chester, PA Lines: 14 a particular range, i.e. the Green signal going to your monitor, the problem *usually* lies in the monitor, not the graphic chips in the computer. More importantly, what monitor did MG sell you? Also check your cable! An associate of mine has a bad cable and loses his blue signal. Reply back and we'll see what we can do. -- =-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-= Richard Payne -- CBM >>Commodore Business Machines - Marketing<< 1200 Wilson Drive West Chester, PA 19380 UUCP ...{allegra,uunet,rutger,}!cbmvax!rpayne PHONE 215-431-9100 "Not an Employee but an Amazing Simulation..." =-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=