DMasterson@cup.portal.com (07/04/88)
In message <1196.AA1196@heimat>, sneakers@heimat.UUCP writes: >[...] So I feel >CBM is doing a *SUPER* job on supporting the AMIGA and your comments just don't >hold water. > I have seen this type of back and forth about Commodore's support now a number of times. Perhaps we can lay it to rest (at least for a good while) by getting someone from the right area in Commodore to respond (I see Dan isn't there anymore, but perhaps he'll know who I mean and can get them on the 'Net temporarily). What I was thinking was someone from Marketing and Customer Support to outline in several messages what Commodore has done/is doing to make the Amiga a front-line product AND KEEP IT THERE! Perhaps this could be on a state-by-state or region-by-region basis so people will know where to look personally and where to send people who want to know. I think we have gotten a lot of input (output?) from the TECHNICAL people at Commodore, but often this is invisible to the non-"connected" people out there (as is most noticeable by the number of new people on the net who need help with the "same old problem"). A set of messages from Marketing and Customer Support might shed a lot of light on things like dealer connections, hot-line support, book deals to document the Amiga, big-business sales, upgrade support, package deals for Amigas, unbundled equipment and software, capabilities to support large (big company) sales, what the future looks like, etc. (I'm sure I left out something). Such a set of messages would begin to show that Commodore is ready to move into the "big-time". What say you, Commodore?? David Masterson ^-^ DMasterson@cup.portal.com (@v@) <Does anyone's opinions respresent \_/ those of Commodore's management??> =^=^=
farren@gethen.UUCP (07/11/88)
In article <7098@cup.portal.com> DMasterson@cup.portal.com writes: >make the Amiga a front-line product AND KEEP IT THERE! Face it - the Amiga is never going to be a "front-line" product in the sense of the IBM PC or Macintosh. We're in a niche. Fortunately, it seems to be a pretty healthy niche, and Commodore seems to be doing an adequate (if not great) job of filling it. -- Michael J. Farren | "INVESTIGATE your point of view, don't just {ucbvax, uunet, hoptoad}! | dogmatize it! Reflect on it and re-evaluate unisoft!gethen!farren | it. You may want to change your mind someday." gethen!farren@lll-winken.llnl.gov ----- Tom Reingold, from alt.flame
jeo@mentor.cc.purdue.edu (Tony Hutson) (12/20/89)
I will have to say that Commodore has spiffed up their support a bit. I think the millions thay have spent on advertisement is great. However, I was really shocked when I tried the 1-800 number that was on one of their ads. They told me of all the local Commodore representatives in my area, even the little "mom and pop" shops. They also took down my name and address and sent me a list of other Commodore supported stores, plus a booklet telling all about the Amiga. I will say that I was very impressed. I was told however, by a few people at an Amiga users group meeting that the advertisement and this extra support will end after Christmas... That would really send out a negative impression to buyers. Has anyone else heard of this??? +++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++ ++ Tony Hutson +++ jeo@mentor.cc.purdue.edu ++ +++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++