conca@handel.cs.colostate.edu (michael vincen conca) (01/11/90)
In light of all the "Don't buy from this company" postings, I thought I
would share my experience with KOEI.
First of all, they are the best company I have had the pleasure of dealing
with. I recently bought Romance of the Three Kingdoms. It was recomended
by a friend as a very realistic simulation ancient China, but at the $60
asking price, it had a lot to live up to.
I took it home, started a few wars with neighboring generals, raped the
country side, and generally tried out as many of the options as I could
(without reading the 110 page manual, of course :-).
Anyway, I discovered the Recruit option did not work. Out came the manual.
After some intense reading, I tried it again, and again it did not work.
The next day (Friday), I called their number. The gentleman who answered
was pleasant and appeared to be very informed. After taking my name and
address, he promised I'd get a replacement for disk A (the one causing the
problem) as soon as possible.
I know, I know. You're thinking this was too easy and the guy on the phone
was a professional con man. HOWEVER...this came in the mail today:
reproduced entirely without permission
---------------------------------------------------------------------------
Dear User:
Enclosed with this letter please find an A disk for Romance Of The Three
Kingdoms, Amiga version. Please use it instead of the A disk originally
supplied with your program. If you have installed Romance of the Three
Kingdoms to a hard disk, please reinstall it with the enclosed disk.
The difficulty you have been experiencing with command 5, Recruit, is due
to a piece of code inadvertently left out when the original A disk was
duplicated. This disk will correct that problem. Your original B disk
is usable with this new A disk.
Please accept our most sincere apologies for the problems you have en-
countered with this product. KOEI strives to maintain a high level of
quality control. However, we made an error in this case. Your under-
standing and forgiveness would be much appreciated.
Should you have any questions please feel free to call us at (415)348-0500.
Sincerely,
KOEI Corporation
---------------------------------------------------------------------------
I must say, I will not hesitate to purchase future products from KOEI.
This is a company truly worthy of support.
P.S. For those of you who have read this far, I managed to get some info
on future Amiga products from the guy on the phone. He said Gengis
Khan should be out by June, and that they are working on three more
Amiga packages, but he wasn't allowed to say what they are.
-=*=--=*=--=*=--=*=--=*=--=*=--=*=--=*=--=*=--=*=--=*=--=*=--=*=--=*=--=*=-
Mike Conca, Computer Science Dept. * conca@handel.cs.colostate.edu
Colorado State University * conca@129.82.102.32
'Back off man - I understand computers!'