sparks@corpane.UUCP (John Sparks) (02/03/90)
RIDOUT@ddnvx1.afwl.af.mil writes: >In article <3044@caesar.cs.montana.edu>, icsu8212@caesar.cs.montana.edu (Stone) writes: >local repair shop and got it repaired under warranty. When they finished >I went to pick it up they tried to charge me because the found out I did >not buy it from them ( got it mail order). well we argued a couple seconds >and they warrantied it, but said they would not the next time. When I got I am pretty sure that they have to honor the warranty even if they did not sell the machine to you. If they refuse to, you can report them to CBM and they could stand the chance of losing their official CBM dealer status. Telling you that they will not do the warranty work next time (or trying to charge you for it) is just a scare tactic. Scare 'em back: threaten to call CBM. -- John Sparks | D.I.S.K. 24hrs 1200bps. Accessable via Starlink (Louisville KY) sparks@corpane.UUCP <><><><><><><><><><><> D.I.S.K. ph:502/968-5401 thru -5406 Don't take life too seriously. You'll never get out of it alive.
bleys@tronsbox.UUCP (Bill Cavanaugh) (02/03/90)
>local repair shop and got it repaired under warranty. When they finished >I went to pick it up they tried to charge me because the found out I did >not buy it from them ( got it mail order). well we argued a couple seconds >and they warrantied it, but said they would not the next time. You should call Commodore and report them. If they're a licensed service center, they're obligated to provide service to machines under warrantee, no mater where they were purchased. uunet!tronsbox!bleys BIX: bcavanaugh "The perversity of the universe tends to a maximum" Finagle's First Law
gsarff@sarek.UUCP (Gary Sarff) (02/08/90)
In article <25ca4eb3:4302.4comp.sys.amiga;1@tronsbox.UUCP>, bleys@tronsbox.UUCP (Bill Cavanaugh) writes: >>local repair shop and got it repaired under warranty. When they finished >>I went to pick it up they tried to charge me because the found out I did >>not buy it from them ( got it mail order). well we argued a couple seconds >>and they warrantied it, but said they would not the next time. > >You should call Commodore and report them. If they're a licensed service >center, they're obligated to provide service to machines under warrantee, no >mater where they were purchased. > I don't know about that, my dealer had a letter _from Commodore_, stating that dealers were not to provide warranty service on machines that were purchased mail order, even if said machine was still in warranty. Comments?
eapu030@orion.oac.uci.edu (Jason Goldberg) (02/09/90)
In article <00377@sarek.UUCP> gsarff@sarek.UUCP (Gary Sarff) writes: >>You should call Commodore and report them. If they're a licensed service >>center, they're obligated to provide service to machines under warrantee, no >>mater where they were purchased. >> > >I don't know about that, my dealer had a letter _from Commodore_, stating >that dealers were not to provide warranty service on machines that were >purchased mail order, even if said machine was still in warranty. Comments? It all goes to the fact that CBM (Apple and IBM as well) only warent their product when it is sold from an authorized dealer. Well since CBM's dealer agreement specifically states that you may not sell mail-order product, you can not purchase an Amiga through Mail-Order which does have a CBM warentee. Now there will be exceptions to this rule such as SEARS which can leagally sell the Amiga via Mail Order. Another interesting point is that as an Amiga dealer I can only get a manufactuers return authorization (RMA) for products which I have an invoice number for. Now the way I read this I can't return a product which an end-user purchases from another dealer. Even if it should still be under warentee. What are people who purchased there machines at now defunct (Federated for example) dealers supposed to do? -Jason-
music@batman.moravian.EDU (music) (02/13/90)
(Commie sucks again!)
Mike.Miller@f210.n110.z1.FIDONET.ORG (Mike Miller) (02/15/90)
BC> Message #912 "Comp.Sys.Amiga" (Read: 1) BC> Date: 14 Feb 90 19:16:17 BC> From: Bill Cavanaugh BC> To: All BC> Subj: Re: Three Cheers for Commodore (my experence) BC> BC> From: bleys@tronsbox.UUCP (Bill Cavanaugh) BC> Date: 3 Feb 90 07:00:20 GMT BC> Message-ID: <25ca4eb3:4302.4comp.sys.amiga;1@tronsbox.UUCP> BC> Newsgroups: comp.sys.amiga BC> BC> >local repair shop and got it repaired under warranty. When they finis BC> >I went to pick it up they tried to charge me because the found out I d BC> >not buy it from them ( got it mail order). well we argued a couple se BC> >and they warrantied it, but said they would not the next time. BC> BC> You should call Commodore and report them. If they're a licensed servi BC> center, they're obligated to provide service to machines under warrante BC> mater where they were purchased. BC> BC> uunet!tronsbox!bleys BIX: bcavanaugh BC> BC> "The perversity of the universe tends to a maximum" BC> BC> Finagle's First Law BC> --- D'Bridge 9.21-beta/002094 BC> * Origin: AFIT Amiga Users BBS/UFGateway (1:110/300) BC> BC> BC> The real truth is, as of Oct 15, 1989, C= no longer authorizes "mail order" the dealer must deliver the machine from a retail business to the customer. Machines purchased mailorder have no warranty...success of a product is usually a result of the local retailer providing service, product and expertise in person to the customer, mail order does not provide this...in general, I have found that mail order customers then go to the local dealer and demand service and expertise...if the Amiga community continues to promote mail order, theiy will force the local dealers into dropping the product for another that is better supported by their customers...then the complaint will be that there are no local dealers, as is the case in many areas now!!!!! "This opinion is my own and I am satisfied with it" -- ------------------------------------------------- Mike Miller - via FidoNet node 1:110/300 UUCP: uunet!dayvb!afitamy!210!Mike.Miller ARPA: Mike.Miller@f210.n110.z1.FIDONET.ORG -------------------------------------------------| >>>> The // Air Force Institute of Technology | > // Amiga Users BBS/UFGateway | > \ // Dayton, Ohio (513)-252-7681 | > X/ 1:110/300 | -------------------------------------------------|