dipalma@ittvax.UUCP (Louis DiPalma) (08/19/83)
_ If there is anyone that will be relocating and will be doing the moving themselves please take note of the following account. On August 2, 1983 I placed a deposit on a rental truck from JARTRAN TRUCK RENTAL. The Deposit Receipt I received after placing the deposit states on it that the deposit does not guarantee a truck will be available. It is merely to insure yourself that should a truck be available the depositor would be given priority over a customer that had not placed a deposit. With this in mind I made it a point to verify the rental agreement with JARTRAN TRUCK on a number of occasions. Each time I was informed that there would be no problem. I even verified it 3 days prior to day I was to pick up the truck. Again I was told that a truck would definitely be available. Boy was that a joke. I received a call at the close of the the very next business day (about 5:00 or 5:30 pm.) that no truck would be available. I don't have to tell you that I was fuming at this point. The poor quality of business is unbelievable. It has been a few hours since the incident. I thought it best to let myself calm down a bit before submitting the note. PLEASE be advised, I have spoken with others that have had run ins with JARTRAN TRUCK and said that that was par for the course for them. IF AT ALL POSSIBLE, BE WARNED THAT THIS SITUATION IS QUITE FREQUENT WITH: ***************************** * * * JARTRAN TRUCK RENTAL CO. * * * ***************************** I had better stop now. The room temperature is starting to rise. Please take notice. I hope I have been of some assistance.
preece@uicsl.UUCP (08/27/83)
#R:ittvax:-95200:uicsl:5400013:000:532 uicsl!preece Aug 26 15:35:00 1983 On the other hand, what are they supposed to do if somebody doesn't bring back the truck they promised to return the day before you wanted yours? The average truck rental location has a lot fewer trucks than, say, United has seats to New York, but occasionally the airline bumps you for just the same reason. It's unpleasant and painful and inconvenient, but I'm not sure I see how the rental companies can do more than say that their schedule has a slot for you and, if everyone does what they say they'll do, you'll get a truck.