plav@cup.portal.com (Rick M Plavnicky) (07/08/90)
I've got a problem, and I'm not exactly sure what I can or should do about it. Never been in this situation before. My Amiga 2000HD has been under my dealer's care since June 20 for warranty service. The folks over there informed me six days later the motherboard required replacement, and one had been ``ordered from Commodore a couple of days ago.'' Today is July 8th and, to date, I have heard no further news. I've been taking some vacation so I haven't been too insistant with the dealer thus far, but that will change tomorrow. I seem to remember in the distant past hearing of people complaining that getting motherboards out of Commodore was a terrible thing to have to do, and might take six months or more. This is either a faulty memory or no longer true if it isn't, right? Just what are my rights as Joe Customer? Can I force the dealer, after some reasonable period of time has gone by, to replace the machine from his stock? What's a reasonable period? Can I get a refund, possibly having American Express to go to bat for me, then just purchase a replacement? Can I get Commodore to send the darned motherboard to my dealer soon? (And did the dealer _really_ order it in the first place, regardless of what I was told?) I'd even drive to West Chester and pick it up myself, sheesh, my dealer and I are only in New Jersey. To the folks at Commodore: Would you like to offer comment or advice on my situation? Are you really that backed up with replacement parts orders as my dealer's story would seem to indicate? I can email any particular details that might help things along. To the net.community: I'd be interested in hearing any related stories, good or bad, and their resolution. What might I expect to happen in the weeks ahead? My problem is not worth public discussion so let's keep to email, please. /* Rick Plavnicky ...!sun!cup.portal.com!plav -or- plav@cup.portal.com */
gsgi_cif@uhura.cc.rochester.edu (Gregory Gibson) (07/09/90)
I recieved my Amiga 2500/30/A2286 in March. Two weeks later the A2286
died. Took the store three weeks to get a new one and get it installed
which isn't too bad... (Ok, i was somewhat upset...)
Two weeks later the serial I/O port died. (I don't know, I might have
killed it.) Took the store 9 days to take out my motherboard and send it
to Commdore, for them to process the return and send a new one back, and
for my store to recieve it, install it and call me to tell me it was ready.
Of course the motherboard has to have a bad mouse input chip which took
my store 2 days to fix.
I would say commodore is pretty good about warranty service things.
Except for $20 in gas and several evenings driving to the store, I
paid nothing... and computer equipment does break - it is a fact.
I think your warranty service has a lot to do with the store.
I was told that I have had unusually bad luck and I know it's true - my
friends with amigas have not had many problems. But when we do, the
store we deal with in Perington, NY gets the problem handled pretty
fast. The three week delay for the new A2286 was becasue the A2286 was
back ordered by commodore, which my store called me to explain (does
anybody understand that? -> where would commodore back order it from?).
--
Gregory Gibson
gsgi_cif@uhura.cc.rochester.edu or gsgi_ltd@uordbv.bitnet
UUCP: {decvax,harvard,ames,rutgers}!rochester!ur-cc!gsgi_cifswarren@convex.com (Steve Warren) (07/09/90)
In article <8221@ur-cc.UUCP> gsgi_cif@uhura.cc.rochester.edu (Gregory Gibson) writes: [...] >fast. The three week delay for the new A2286 was becasue the A2286 was >back ordered by commodore, which my store called me to explain (does >anybody understand that? -> where would commodore back order it from?). From their manufacturing facility. Perhaps unexpected numbers were ordered by others ahead of you. The plant would manufacture the boards as fast as possible and when you come around in the queue you get yours. -- _. --Steve ._||__ DISCLAIMER: All opinions are my own. Warren v\ *| ---------------------------------------------- V {uunet,sun}!convex!swarren; swarren@convex.COM
bga@pnet51.orb.mn.org (Bruce Albrecht) (07/12/90)
I've been told that Commodore is conducting fiscal-year end inventory from the
beginning of June until sometime between today (6/11) and Friday (6/13), which
certainly would affect the promptness of any motherboard shipments. I'm
waiting for the machine I ordered under the educational discount program, if
it's any consolation.
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INET: bga@pnet51.orb.mn.orgbga@pnet51.orb.mn.org (Bruce Albrecht) (07/12/90)
I can't tell, but I think I may have said that Commodore was doing fiscal-year
end inventory from the beginning of June through the end of this week (7/13).
If so, I apologize to Commodore for making them sound inefficient. I meant to
say from the beginning of July.
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