[net.general] Perkin-Elmer Survey Summary

earlw@pesnta.UUCP (10/15/83)

 they may in fact do that.  Any data they may receive
     doesn't filter down to my level and the users of the network  would
     never  see  the  reports  anyway.  By  using the network to gain my
     information, I have accepted the obligation to distribute any  data
     to the net users.

        Since the  responses  are  short,  I  will  list  each  one  but
     information  about  the  originator of the article has been removed.
     All responses are listed in this report - good and bad.  The format
     was cleaned up a bit to make it easier to read.  The content is the
     same.  I wish to thank the people  that  responded  to  the  survey
     request.  A copy of this report will be given to P-E management.

     User #1 (Contains general comments and foul language)
     ===================================================================

     Worst system (OS/32, not the computer) I ever  used.  No  good  for
     realtime, no good for software development.  The machine could have
     supported a fine realtime system, if PE didn't have shit-for-brains
     software people.  Software overhead on SVC's used to be miserable!

     The machine architecture  was  OK,  but  I  disliked  the  software
     simulate  interrupt  instruction,  which  was  unable  to  hold and
     remember interrupts at lower levels than they  were  executed  (ie.
     the  instruction  forced  an immediate interrupt regardless of the
     current priority) and  the  queue  manipulation  instructions  only
     worked  for addresses below 2^16 (too bad!).  Also really needed an
     MVC!  Maybe they've fixed these things in the past 5  years.  Looks
     like  what  started  as  an  attempt  to  make  IBM assembly source
     compatible that got lost.

     User #2
     ===================================================================

     Model:     3210
     Options:   Floating Point
     Memory:    1 Megabyte
     Disks:     MSM300 on Selch F1
		Ampex 96 on Selch F0
     Tapes:     800 bpi on Selch F0
     Terminals: 13
		(also two Teletype  40s,  one  NEC  5510  and  one  Hayes
		Smartmodem 1200)
     Operating System:  UNIX
     Users:     10
     Type of work: Transaction processing - database update

     Reliability: (Crashes, etc.)

                 Always hardware so far.  Mostly things get scrambled on
                 power  fails.  Sure  would be nice if Edition 7 had the
                 fancy power-fail auto-restart that 4.1 on VAXen has.

     P-E Customer Service response time, analysts/CE's ability to do the
     job, ...

                 Usually we know more about UNIX than the local  support
                 people, but they call O'port and get the answers.

     Does the soft/hardware live up to your expectations?  (handles  the
     user load, stays up, ...)

                 All in all, I've been pleased.  The machine has  proven
                 very  reliable, the hardware support is very good.  I'm
                 filling up disk faster  than  I  counted  on,  but  who
                 doesn't?  I  should've bought a faster tape drive.  The
                 only thing I'm not real wild about is  the  1251  CRTs.
                 They  don't  have  keyboard  rollover,  and the special
                 attributes are brain-damaged (i.e. can't  scroll).  For
                 the  money,  I would buy VT-100 look-alikes if I had it
                 to do over again.

     What additions/deletions/enhancements would you want P-E  to  make?

                a) Provide a driver and spooler for the NEC spinwriter
                b) Power-fail auto restart
                c) Get System 3
                d) get news (how come you've got B 2.10.1.1 when  I  had
		   to bootleg an old A+ ??)
                e) Add the -O option (optimizer) on the C compiler
                f) tell me how to get files onto the  removable  13  Meg
		   platter  on  my Ampex drive.  I haven't been able to get
		   anyone to tell me how to do it successfully yet.

     User #3
     ===================================================================

     Model:     3240
     Options:   Floating Point
     Memory:    3 Megabyte (soon to be upgraded to 6Mb)
     Disks:     2 300Mb on Selch F0
		1 300Mb on Selch F1
     Tapes:     Kennedy 800/1600 125ips on Selch F2
     Terminals: 9 (including console)
     Other Peripherals:  Versatec V80 serves as our printer and graphics
			 hardcopy device.  CSPI Map300 array processor.
     Operating System:   Unix Edition VII release 2.2.1.1 (from twg)

     Load Average: 1.0 (heavily underused at present during design phase
		       of projects for which the system was purchased [see
		       below].)

     Work Type:  Development of Spatial Database Management System (i.e.
                 currently  most  of the load has been compiles and runs
                 of database code etc.)  [Also,  a  lot  of  games  have
                 immigrated  to  the  P.E. because of its superior speed
                 (compared  with  PDP11/34  and  PDP11/70)  and  greater
                 address  space  (warp  6.0 required modification to our
                 200+Kb kernel).]

     Hard/Software/Service/Sales/Company Comments

     Reliability:  Most crashes/panics have  been  easily  traceable  to
                  either  hardware  or  software.  Most  of the software
                  problems have been as a result of our modifications to
                  the  kernel, some of which didn't quite work at first.
		  We have had 1 5V power supply (out of 4?) give up, one
                  head  crash,  and  one mysterious power-supply problem
                  that turned out  to  be  a  loose  connection  in  the
		  voltage-sensing circuits.

     PE response time:  Response time has been great  (a  couple  hours)
                       since  PE  headquarters  for  the province (maybe
                       Canada)  is  just  1/2  Hr  away.   The   service
                       personnel   have   been,   for   the  most  part,
		       competent.  Some-times, the people come in pairs,
		       one    of   the   people   being   a   relatively
                       unexperienced trainee.  On the whole, the machine
                       has  been  very  reliable.  Response  from PE has
                       been good when it  comes  to  hardware;  when  it
                       comes  to  software  complaints  and suggestions,
                       they almost seem to fall on deaf  ears.  We  have
                       made  two  very  simple  suggestions as to how to
                       improve something in the kernel (told  them  what
                       file  to fix and where) and the only response was
                       the  acknowledgement  copy  of  our  report   was
                       returned.

     Additions/Changes/Enhancements:

             The speed selection for the 2-  and  8-line  communications
             multiplexors sucks.  While there are 16 possible speeds for
             each line, they come in 4 groups of 4 speeds.  In order  to
             change  which  speed group a particular line uses, you have
	     to change 1 or 2 hardware switches on the board which means
             taking  the  system  down.  All speeds should be selectable
             via software.

@pesnta.UUCP (10/15/83)

  they may in fact do that.  Any data they may receive
     doesn't filter down to my level and the users of the network  would
     never  see  the  reports  anyway.  By  using the network to gain my
     information, I have accepted the obligation to distribute any  data
     to the net users.

        Since the  responses  are  short,  I  will  list  each  one  but
     information  about  the  originator of the article has been removed.
     All responses are listed in this report - good and bad.  The format
     was cleaned up a bit to make it easier to read.  The content is the
     same.  I wish to thank the people  that  responded  to  the  survey
     request.  A copy of this report will be given to P-E management.

     User #1 (Contains general comments and foul language)
     ===================================================================

     Worst system (OS/32, not the computer) I ever  used.  No  good  for
     realtime, no good for software development.  The machine could have
     supported a fine realtime system, if PE didn't have shit-for-brains
     software people.  Software overhead on SVC's used to be miserable!

     The machine architecture  was  OK,  but  I  disliked  the  software
     simulate  interrupt  instruction,  which  was  unable  to  hold and
     remember interrupts at lower levels than they  were  executed  (ie.
     the  instruction  forced  an immediate interrupt regardless of the
     current priority) and  the  queue  manipulation  instructions  only
     worked  for addresses below 2^16 (too bad!).  Also really needed an
     MVC!  Maybe they've fixed these things in the past 5  years.  Looks
     like  what  started  as  an  attempt  to  make  IBM assembly source
     compatible that got lost.

     User #2
     ===================================================================

     Model:     3210
     Options:   Floating Point
     Memory:    1 Megabyte
     Disks:     MSM300 on Selch F1
		Ampex 96 on Selch F0
     Tapes:     800 bpi on Selch F0
     Terminals: 13
		(also two Teletype  40s,  one  NEC  5510  and  one  Hayes
		Smartmodem 1200)
     Operating System:  UNIX
     Users:     10
     Type of work: Transaction processing - database update

     Reliability: (Crashes, etc.)

                 Always hardware so far.  Mostly things get scrambled on
                 power  fails.  Sure  would be nice if Edition 7 had the
                 fancy power-fail auto-restart that 4.1 on VAXen has.

     P-E Customer Service response time, analysts/CE's ability to do the
     job, ...

                 Usually we know more about UNIX than the local  support
                 people, but they call O'port and get the answers.

     Does the soft/hardware live up to your expectations?  (handles  the
     user load, stays up, ...)

                 All in all, I've been pleased.  The machine has  proven
                 very  reliable, the hardware support is very good.  I'm
                 filling up disk faster  than  I  counted  on,  but  who
                 doesn't?  I  should've bought a faster tape drive.  The
                 only thing I'm not real wild about is  the  1251  CRTs.
                 They  don't  have  keyboard  rollover,  and the special
                 attributes are brain-damaged (i.e. can't  scroll).  For
                 the  money,  I would buy VT-100 look-alikes if I had it
                 to do over again.

     What additions/deletions/enhancements would you want P-E  to  make?

                a) Provide a driver and spooler for the NEC spinwriter
                b) Power-fail auto restart
                c) Get System 3
                d) get news (how come you've got B 2.10.1.1 when  I  had
		   to bootleg an old A+ ??)
                e) Add the -O option (optimizer) on the C compiler
                f) tell me how to get files onto the  removable  13  Meg
		   platter  on  my Ampex drive.  I haven't been able to get
		   anyone to tell me how to do it successfully yet.

     User #3
     ===================================================================

     Model:     3240
     Options:   Floating Point
     Memory:    3 Megabyte (soon to be upgraded to 6Mb)
     Disks:     2 300Mb on Selch F0
		1 300Mb on Selch F1
     Tapes:     Kennedy 800/1600 125ips on Selch F2
     Terminals: 9 (including console)
     Other Peripherals:  Versatec V80 serves as our printer and graphics
			 hardcopy device.  CSPI Map300 array processor.
     Operating System:   Unix Edition VII release 2.2.1.1 (from twg)

     Load Average: 1.0 (heavily underused at present during design phase
		       of projects for which the system was purchased [see
		       below].)

     Work Type:  Development of Spatial Database Management System (i.e.
                 currently  most  of the load has been compiles and runs
                 of database code etc.)  [Also,  a  lot  of  games  have
                 immigrated  to  the  P.E. because of its superior speed
                 (compared  with  PDP11/34  and  PDP11/70)  and  greater
                 address  space  (warp  6.0 required modification to our
                 200+Kb kernel).]

     Hard/Software/Service/Sales/Company Comments

     Reliability:  Most crashes/panics have  been  easily  traceable  to
                  either  hardware  or  software.  Most  of the software
                  problems have been as a result of our modifications to
                  the  kernel, some of which didn't quite work at first.
		  We have had 1 5V power supply (out of 4?) give up, one
                  head  crash,  and  one mysterious power-supply problem
                  that turned out  to  be  a  loose  connection  in  the
		  voltage-sensing circuits.

     PE response time:  Response time has been great  (a  couple  hours)
                       since  PE  headquarters  for  the province (maybe
                       Canada)  is  just  1/2  Hr  away.   The   service
                       personnel   have   been,   for   the  most  part,
		       competent.  Some-times, the people come in pairs,
		       one    of   the   people   being   a   relatively
                       unexperienced trainee.  On the whole, the machine
                       has  been  very  reliable.  Response  from PE has
                       been good when it  comes  to  hardware;  when  it
                       comes  to  software  complaints  and suggestions,
                       they almost seem to fall on deaf  ears.  We  have
                       made  two  very  simple  suggestions as to how to
                       improve something in the kernel (told  them  what
                       file  to fix and where) and the only response was
                       the  acknowledgement  copy  of  our  report   was
                       returned.

     Additions/Changes/Enhancements:

             The speed selection for the 2-  and  8-line  communications
             multiplexors sucks.  While there are 16 possible speeds for
             each line, they come in 4 groups of 4 speeds.  In order  to
             change  which  speed group a particular line uses, you have
	     to change 1 or 2 hardware switches on the board which means
             taking  the  system  down.  All speeds should be selectable
             via software.