es1@cunixb.cc.columbia.edu (Ethan Solomita) (08/25/90)
In article <1990Aug23.152603.12691@herald.usask.ca> hardie@herald.usask.ca (Peter Hardie) writes: > >After being put on hold several times I finally >got through to GO AMIGO (this is a long distance call from SASK,CANADA >to California! )and they said to mail the board back (giving me a Returned >Merchandise Authorization number for it). I was also given the choice of >waiting for that board to get back to them and then they send me the >correct one, or creating a new order so I could get the Insider much faster. >They would then credit me on the first order when the board arrived. Peter (and all you fellow netters out there in net land 8), this experience is so contrary to my many experiences with Go Amigo that it must be the exception and not the rule. First, they have an 800 number. Have some patience. I am usually put on hold too but never for more than 2-3 minutes. If you would just call instead of writing again I'm sure they'd straighten it out. As examples of what Go Amigo has done for me: 1) I had an A500 and wanted to hook up a GVP 40MB hardcard through an expansion box. I bought the Pacific Peripherals box that fit under the machine. Unfortunately, it wasn't big enough to put a hardcard into, so Go Amigo swapped that box for the Toolbox from Expansion Technologies for free. Not even a restocking charge. 2) I bought Disk Mechanic. Although I've been told that it has been improved, what I got was terrible. Those parts that did work were incorrectly documented because the manual version and the program version were different! Go Amigo returned it for credit. 3) I bought the cheap replacement mouse from Go Amigo. When I got it it wouldn't move left. The person on the phone told me that they had a 25% failure rate on the brand and refunded my money on the credit card. If anything, your mistake was not to IMMEDIATELY contact Visa and put a stop on the payment. That should be an instinctive reaction. The 800 number is free. Don't complain if you have to wait 5-10 minutes. The alternative, as you discovered, is to pay for the call. Give them the benefit of the doubt, they've been very good to me. -- Ethan Ethan Solomita: es1@cunixb.cc.columbia.edu *Iraq += *Kuwait NumCountries--
stewartw@cognos.UUCP (Stewart Winter) (08/31/90)
In article <1990Aug24.182028.14416@cunixf.cc.columbia.edu> es1@cunixb.cc.columbia.edu (Ethan Solomita) writes: >In article <1990Aug23.152603.12691@herald.usask.ca> hardie@herald.usask.ca (Peter Hardie) writes: >> >>After being put on hold several times I finally >>got through to GO AMIGO (this is a long distance call from SASK,CANADA >>to California! )and they said to mail the board back (giving me a Returned > First, they have an 800 number. Have some patience. I am >usually put on hold too but never for more than 2-3 minutes. GO AMIGO does not provide an 800 number for Canada. He is calling from Saskatchewan CANADA. In any case, I thought their 800 number was for sales only, not service/problems. His only option is to pay for the call (at non-domestic rates). I too have had problems with US-based mail-order companies that the Americans seem to have no trouble dealing with. Perhaps they use a different staff to handle their foreign calls or perhaps they are more indifferent to problems encountered by foreigners. The only two companies that I have had success with are LightSpeed (which is not around anymore), and Safe Harbour. -- Stewart Winter Cognos Incorporated S-mail: P.O. Box 9707 VOICE: (613) 738-1338 x3830 FAX: (613) 738-0002 3755 Riverside Drive UUCP: uunet!cognos!stewartw Ottawa, Ontario The bird for the day is .... African Grey CANADA K1G 3Z4
lphillips@lpami.wimsey.bc.ca (Larry Phillips) (09/04/90)
In <1990Sep4.124628.18733@cunixf.cc.columbia.edu>, es1@cunixb.cc.columbia.edu (Ethan Solomita) writes: >In article <8750@cognos.UUCP> stewartw@cognos.UUCP (Stewart Winter) writes: >> GO AMIGO does not provide an 800 number for Canada. He is calling >>from Saskatchewan CANADA. In any case, I thought their 800 number was >>for sales only, not service/problems. His only option is to pay for >>the call (at non-domestic rates). >> >> I too have had problems with US-based mail-order companies that >>the Americans seem to have no trouble dealing with. Perhaps they use >>a different staff to handle their foreign calls or perhaps they are > > In its advertisements, the 800 number is only for sales, >but they don't really care. > I think the problem with dealing with Canada may have to >do with getting an American shipping company to get things across >the border. But then again, if there is ANY border in the world >that would be easy to cross I would think it would be this one! 800 numbers are limited by the subscriber to a geographical area, and most seem to be US access only, not Canada. There are problems dealing with customs, but aside from a declaration of the contents and value of goods shipped across, the trouble is all on the customer's end. Easiest and best way (though a tad slower) to ship things to a Canadian is via the mail. This is because customs have finally woken up and have streamlined their assessment/payment operations. It used to be that they would hold a package and make you show up in person, but now they will usually ship it to you with an invoice taped to the package, and allow you to pay by credit card. I even had an assessment re-evaluated lower on the grounds that a 'clock' and a 'clock' are two different things, and did it over the phone. One would think that getting anything across the US/Canada border would be easy, but it isn't always the case. Sometimes I wish we'd just sell the whole country to the US and get rid of the border once and for all. -larry -- It is not possible to both understand and appreciate Intel CPUs. -D.Wolfskill +-----------------------------------------------------------------------+ | // Larry Phillips | | \X/ lphillips@lpami.wimsey.bc.ca -or- uunet!van-bc!lpami!lphillips | | COMPUSERVE: 76703,4322 -or- 76703.4322@compuserve.com | +-----------------------------------------------------------------------+
es1@cunixb.cc.columbia.edu (Ethan Solomita) (09/04/90)
In article <8750@cognos.UUCP> stewartw@cognos.UUCP (Stewart Winter) writes: > GO AMIGO does not provide an 800 number for Canada. He is calling >from Saskatchewan CANADA. In any case, I thought their 800 number was >for sales only, not service/problems. His only option is to pay for >the call (at non-domestic rates). > > I too have had problems with US-based mail-order companies that >the Americans seem to have no trouble dealing with. Perhaps they use >a different staff to handle their foreign calls or perhaps they are In its advertisements, the 800 number is only for sales, but they don't really care. I think the problem with dealing with Canada may have to do with getting an American shipping company to get things across the border. But then again, if there is ANY border in the world that would be easy to cross I would think it would be this one! >-- >Stewart Winter Cognos Incorporated S-mail: P.O. Box 9707 >VOICE: (613) 738-1338 x3830 FAX: (613) 738-0002 3755 Riverside Drive >UUCP: uunet!cognos!stewartw Ottawa, Ontario >The bird for the day is .... African Grey CANADA K1G 3Z4 -- Ethan Ethan Solomita: es1@cunixb.cc.columbia.edu *Iraq += *Kuwait NumCountries--