schmeichel@rws.dec.com (Bob, ML5-5/U52 pole 5c dtn 223-6245) (10/13/87)
Grant Prellwitz <sphinx!pre1> writes: >I have seen an ad in PC World (Sept. 87, p. 60) advertising a Quantus Turbo AT. >They quote a price of $1495, plus $25 shipping with a wait period of 2 weeks. >It is a 10MHz AT with a 40MB 1/2 height Seagate hard drive (< 40ms access). It >comes with 1MB RAM, mono (Samsung) monitor, enhanced keyboard, Pheonix BIOS, >and a Hercules compatible video card. Power supply is 200W, 3 year waranty, >1.2MB floppy. It doesn't say anything aboiut serial or parrallel ports or DOS. >All in all though it sounds good. Perhaps too good to be true? The company >is Scientific Storage Technology at 238 Central ST., Hudson, NH, 03051. Has >anyone dealt with them before? When I called, they said they had been in >business for 3 years. I'd really like to hear about them, both good and bad. >The price is certainly hard to beat. >Please email responses. > Grant Prellwitz I have had the misfortune to deal with Scientific Storage Technology. I ordered the Quantus Turbo AT and was promised a 7-10 day delivery on it. The period passed and I called asking where the system was---their supplier was late with keyboards, they were expecting them in, and system would be shipped next week. That went on until the missing components weren't even part of my order. I canceled the order. They had of course charged my credit card immediately (the only thing they did quickly). Alice Randolph, the sales manager, promised the refund would be taken care of immediately. It is four months later and I still haven't seen the refund. Calls are answered and excuses made with a promise that it will be fixed up and I will see the refund on the next statement. Letters, even certified with return receipt are ignored. I recommend that you not deal with these people. Second hand, I have heard of others who were dissatisfied with Scientific Storage Technology. Bob Schmeichel
chan@encore.UUCP (Jerry Chan) (10/14/87)
In article <11833@decwrl.DEC.COM> schmeichel@rws.dec.com (Bob, ML5-5/U52 pole 5c dtn 223-6245) writes: >It is four months later and I still haven't seen the refund. >Calls are answered and excuses made with a promise that it will be fixed >up and I will see the refund on the next statement. Letters, even certified >with return receipt are ignored. >... > Bob Schmeichel I had the misfortune of dealing with a computer mail order house several years ago, in which I ordered some equipment via credit card contingent on the company's ability to ship the product within a week. To sum things up, they did NOT meet my deadline after which I cancelled the order. However, they did (of course ;-) charge me for the item [note -- lots of details excluded as an *attempt* to be succinct]. I attempted to deal with the company myself via lots of phone calls, etc. It was not until about five months later that I contacted my credit card company *too late* -- there is a 120 DAY PERIOD BEFORE WHICH YOU MUST CONTACT YOUR CREDIT CARD COMPANY, after which your credit card company DOES NOT HAVE THE AUTHORITY TO DEMAND YOUR MONEY BACK (check with your credit card company for the exact terms -- credit company dependent?) In any case, all that I was able to recover from this was a small percentage (via claiming a loss on my tax return). I mention it here on this newsgroup because I believe that many of the persons who read this newsgroup should be aware of this time restriction, being that computer wares are often purchased via plastic money. Don't be afraid to contact your credit card company should you have any problems -- that's what the 800 number on your bill is for. Bob -- I don't mean to imply that you *hadn't* gotten in touch w/your card company. I do want to mention it to you in case you hadn't; four months is about 120 days, so if you hadn't, better act soon. +----------------+ Jerry H. Chan linus--+ +--+-------------+ | Encore Computer Corp. necntc--| | | E n c o r e | | 257 Cedar Hill St. ihnp4--+-encore!chan | +-------------+--+ Marlboro MA 01752 decvax--| +----------------+ (617) 460-0500 talcott--+