etk@philabs.Philips.Com (Ed Keegan) (02/03/88)
Microsoft has taken a lot of flack lately for their insensitivity
related to product support. While I cannot directly comment on the
problems related to MSC 5.0, I recently had the following experience.
About a week ago I posted a request to the net for information on the
Microsoft Systems Card. Within a few days I received, from Microsoft,
an E-mail response followed by documentation via US mail a few days later.
T H A N K S M I C R O S O F T !
and especially Lee Fisher.
--
Edward T. Keegan uunet!philabs!etk Telephone: (914) 945-6236
Philips Laboratories 345 Scarborough Rd Briarcliff Manor, NY 10510berger@clio.las.uiuc.edu (02/06/88)
The complaints with MicroSoft have been with regard to product support
and upgrades. Nobody's ever claimed that they didn't go out of
their way to sell you a new product.
Mike Berger
Department of Statistics
Science, Technology, and Society
University of Illinois
berger@clio.las.uiuc.edu
{ihnp4 | convex | pur-ee}!uiucuxc!clio!berger