josephs@ttidca.TTI.COM (Bill Josephs) (10/17/88)
Just a follow-up: I bought a Dell 310 which was delivered about 3 months ago. About 2 weeks ago, it started reporting a parity error. I reported it to them on a Monday morning. They suggested dropping TSRs, etc. Monday, Tuesday and Wednesday evenings, I tried several alternatives, none of which worked. Thrusday morning, they decided to swap the mother board. Friday, the local Honeywell-Bull repairman showed up with a new board, which went in within 20 minutes. Unfor- tunately, it didn't work, so on Monday, they scheduled another swap out. Accomplished Tuesday afternoon. Since then, things have been flawless. Dell's response was satisfactory (I have a working machine), despite the fact that the problem should never have occured the first time, and the second board should have been good. Bill Josephs, Citicorp/TTI, 3100 Ocean Park Blvd, Santa Monica, CA
davidsen@steinmetz.ge.com (William E. Davidsen Jr) (10/21/88)
In article <3302@ttidca.TTI.COM> josephs@ttidca.TTI.COM (Bill Josephs) writes: | Dell's response was satisfactory (I have a working machine), despite | the fact that the problem should never have occured the first time, If there is anyone selling computers which never fail, please let me know who they are. Chip do fail, even if you make your own, even. Why do you hold Dell at fault? | and the second board should have been good. Agreed. -- bill davidsen (wedu@ge-crd.arpa) {uunet | philabs}!steinmetz!crdos1!davidsen "Stupidity, like virtue, is its own reward" -me