loving@lanai.cs.ucla.edu (03/04/89)
kluge@lan.informatik.tu-muenchen.dbp.de (Oliver Kluge)a writes: (among other very useful info) >Mr. Guenther Ruecker from IBM. He was the only person willing >and able to help me, but his company's current policies prevented >too much of that. Thanks! I am amazed (seriously). >BTW, IS THERE ANY I B M REPRESENTATIVE, TECHNICIAN OR WHATEVER >FROM THE US TO GIVE A STATEMENT??? IS THIS A GOOD MARKETING >STRATEGY TO GIVE EXPERIENCED USERS NOT THE * CHANCE * TO >HAVE A * B U G * CORRECTED? I ahve had considerable dealing with IBM lately (and IBM's dealer network). The entire time spent on the effort was absolutely wasted. I got an old IBM EGA card without daughterboard as a gift. I wanted the extra RAM so that I could really use the thing (only 64k stock) so I thought "Well it'll probably cost a lot but it's an IBM board, so I'll get one from IBM." Silly me. I called a couple of dealers who told me that they did not want to order the thing for me because it was low volume. So I called IBM thinking I would just buy it direct. Nope -- gotta go through the dealer network; they did give me the name of a dealer here in LA who could help me (so they said). I called 'em they said they could order it, they asked my company name and when I told them that I was a private party they told me take my business elsewhere. Finally I wire wrapped the board up on my own! Thank you IBM. I have had similar dealing with big blue over buggy versions of their assembler -- their respnse "Go buy a new one." No upgrade no nothing. Go pay full price for a new one! I'll stick with Borland's now, they at least allow people to upgrade for less than full price. IBM folks on the net take note: At present I may not be a real big sales loss to you and I may never be, but there are plenty of folks out there who feel as I do. Come hell, high water, or income taxes, I will do my best to avoid doing business with IBM anymore. Maybe Macs aren't so bad after all. Clones are certainly wonderful in comparison, ALL of the clone dealers and manufacturers I've dealt with have supported their products better than IBM and at significantly lower prices. ------------------------------------------------------------------------------- Mike Loving loving@lanai.cs.ucla.edu . . . {hplabs,ucbvax,uunet}!cs.ucla.edu!loving -------------------------------------------------------------------------------