stratton@mrsvr.UUCP (Ninja Programmer) (03/25/89)
From article <4128@kuhub.cc.ukans.edu>, by rezac@kuhub.cc.ukans.edu: > Does anyone have experiences - good, bad, or indifferent - with PC Brand > hardware? I'm considering the purchase of a PC Brand 386-20. > CHARLES REZAC bitnet: REZAC@UKANVAX internet: rezac@kuhub.cc.ukans.edu Dear Charles, I just bought the PC Brand 386-20 system. ( Ok it was bought back in November ) My experiences with PC brand is as follows: Hardware - Excellent. I bought a fully blown system from them 80 meg hard disk, Sony monitor, 1.44, and 1.2 meg floppies, tower case, 2400 baud modem (the vga I bought somewhere else.) and all of the equipment has worked flawlessly. Performance - When I got the system I noticed that it was running a little slower than advertised. I got out the setup software that came with the system and within 10 min. I had the baby screaming at a much faster rate, but it was still a little slower that what I was expecting. (see next section for more info.) From the moment I started using this babe though I new I was in for a treat. ( I was not disappointed) This machine is great It has run all the software I have put into it with no complaints. Everything from games to buisness. I have had no problems. Service - If I have one complaint with this company it is in this area. Their customer support SUCKS. I ordered the machine in early november, I told them I needed the system in 3 weeks. ( I am a contractor, and I had a job that was paying big bucks for me to get the job done quickly) They told me that there was no problem in getting me the system in that time. Well obviously the system did not make it in time. ( and this cost me big bucks in bonuses :-{ ) Everytime I called the place I got this bullsh*t run around about what the status of my order was. Finally 3 weeks late I get the system and what does it come with, an ega video cable. ( Boy was I pissed. I had ordered the sony monitor remember the one that has the vga resolution, and I even told the salesman that I already had a VGA!!!!) Now I was just about ready to send the thing back. I called the company to tell them about the cable problem, and the tell me it will take 2 weeks for me to get the cable. ( I just about broke a blood vessel. I thought there would be no way I can finish my contract with any hope of cashing in on the bonus bucks :-{ , and it was too late to send this junk back and get another machine.) So I asked them if I bought my own cable would they reimburse me. They said they would that was back in January, and here it is march!! Still no cash. I called them about the speed discrepancy, they had no clue as to what was wrong. When I told them that I had sped the system up by changing the setup they suggested that my norton program was lying, and that I needed another newer version. I asked them what version I should be using, and that was the version I was had. Finally the asked me how much memory I had, and when I told them one meg they said that was the reason. It turns out that in order to run at full speed the entire memory board must be populated. When I asked them why they didn't tell me that up front, they said I didn't ask. !!! :-{ !!! (can you believe that?) Well I am sorry this is so long, but I hope you find it informative. Overall I think the hardware is great, but if you have to deal with tech. support, or customer service, I hope you are VERY patient. -- My address is stratton@mrsvr.uucp {uwvax, rutgers}uwmcsd1!mrsvr!stratton Thanx alot in advance Greg S.