jack@rufus.robotics.jpl.nasa.gov (Jack Morrison) (04/07/89)
This company has large ads in INFOWORLD, BYTE, etc.; I'd recommend against dealing with them, because: I phoned in an order for $300 worth of software. I was told it would be be delivered in 3-4 days. Two weeks later (no delivery), I called them. They said it had been shipped, but would have to call me back if I wanted to know *when*. Next day (no call back), I called again. They said it had been shipped two days earlier, and should arrive in a day or so. Two weeks later (no delivery), I called again. They said they would send it 2nd day express at their expense. "You mean it *hasn't* been shipped yet?". Next day I got my credit card statement. The charge had been posted on the day I called in the order. A week later (no delivery), I called again, and told them to cancel the order. The place is under 50 miles from here - I could have WALKED over to pick it up by now. They said they'd remove the credit charge. (I warned the credit card people - thank goodness for the rules about disputes over credit charges). Two weeks later, the charge is still on my account. I asked to talk to a supervisor, and I'm still waiting for the #$%* to call back. Your mileage may vary, but I wanted to get this off my chest, maybe save someone else from this hassle, and maybe kill off some of these turkeys' business. -- Jack C. Morrison, Jet Propulsion Laboratory "How am I typing? Call 1-818-354-3722, or mail jack@robotics.jpl.nasa.gov"