msb@hal.UUCP (Monty S. Baveja) (04/18/89)
Recently, I read many articles praising Hard Drives Intl., and I wish my experience with them had been the same. I recently bought a 60MB SCSI drive for my XT. It came with absolutely NO documentation, NO partitioning software, and NO face plate. After getting through to the sales people, they told me that I should have known to order the face plate and now I had to talk to customer service. After 1 week of endless busy signals I finally got through and was reassured that all the forementioned stuff was going to be in the mail today. Two weeks later, with great persistance I broke through the endless busy signals and was told again it was on the way today. That was also 1.5 weeks ago. I have finally given up on trying to get through to their 6 , yes I found out 6, customer support service people. I would appreciate all you other people having problems to tell them about my problem if you ever bread through. Hey that's an idea start a news- group and we will all state our problems and whoever breaks through gets to tell the nice lady at the other end all our problems. Stuck with a naked drive. Monty Baveja (msb@hal.cwru.edu) 216-368-3770 (voice)