beckman@iuvax.cs.indiana.edu (Peter Beckman) (04/26/89)
I recently tried to place an order with JADE microcomputers, anyway, to make a long story short, they were quite rude over the phone, and when I called back and asked for the manager, he was even more so. I had asked when the product would be delivered. The sales rep said 10 days. I asked if he could check if the product was in stock, because 10 days was a little close to the time that I needed it. He replied that it was not in stock. I asked him how he could say it would take 10 days until it came to my door, if it was not in stock. He became angry and hung up. This is not the kind of place I will ever do business with again, and I wonder if any of you have had similar experiances? -Pete
mal@hjuxa.UUCP (LEACH) (04/27/89)
From article <20062@iuvax.cs.indiana.edu>, by beckman@iuvax.cs.indiana.edu (Peter Beckman): > I recently tried to place an order with JADE microcomputers, anyway, > to make a long story short, they were quite rude over the phone, > and when I called back and asked for the manager, he was even more so. > I had asked when the product would be delivered. The sales rep said 10 > days. I asked if he could check if the product was in stock, because 10 > days was a little close to the time that I needed it. He replied that > it was not in stock. I asked him how he could say it would take 10 days > until it came to my door, if it was not in stock. He became angry and > hung up. This is not the kind of place I will ever do business with again, > and I wonder if any of you have had similar experiances? > -Pete I had a similar experience with Jade. Best prices around, nothing in stock, piss poor clerks, even worse management. I ordered a printer from them, after about 2 weeks, I called, they said not in stock, should be in by friday. I cancelled the order and got it from Bulldog. I didn't learn after the first try so about a month later I ordered a 1.44 MEG floppy, got a 720 in the mail 2 days later. I called and told them that I needed the 1.44 right away, made arangements for them to ship that day while I returned the 720. After about a week, I called and heard, "not in stock, should be in in about 2 weeks". I cancelled the order, it took about 3 months and many calls to get the charges off of my VISA card. I got the impression that no-one there ever wrote anything down cause each time I called it seemed like it was the first time that the order had been cancelled. One posative thing though, I never spent a penny of my own in dealing with them. All calls were to an 800 number and when they did credit my VISA they included my expense for returning the 720 disk. -- Michael A. Leach uucp: {decvax,clyde,rutgers,decuac}!hjuxa!mal email: hjuxa!mal@decuac.dec.com OR leach@unxa.dec.com
rwp@cup.portal.com (Roger William Preisendefer) (05/05/89)
I have recently dealt with JDR Microdevices. I ordered a V20 replacement for my 8088. Without prompting, they told me that it was in stock and how long it would take to arrive. It arrived a day early... The sales person was knew what the hardware did and was able to give me some advice on which chip to purchase.... I thought a good experience with a mail order company was a less common occurance, and hence noteworthy.... Roger Preisendefer
schanck@harmonica.cis.ohio-state.edu (Christopher Schanck) (05/06/89)
In article <17946@cup.portal.com> rwp@cup.portal.com (Roger William Preisendefer) writes: > [ good experience with JDR ] > >I thought a good experience with a mail order company was a less common >occurance, and hence noteworthy.... I can second this good impression of JDR. I ordered my hard drive from them, and it was here in three days. Adaquate installation, worked first and every time since. In a similar vein, I just ordered a Promodem 2400G from Telemart, and I was told it was in stock and to expect it in 7-10 working days. It showed after 4 working days, and works fine. Did some Ohio-California ZMODEM transfers (~100k) and had no trouble. Chris -=- "Life is pain, Highness. Anyone who says otherwise is selling something." --- "The Princess Bride" Christopher Schanck (schanck@cis.ohio-state.edu)