spiros@inmet (07/29/89)
Hello,
This note is to express disgust at a certain modem manufacturer.
Prometheus Products, Inc. of Tigard, Oregon to be precise.
I have owned a 2400G modem from them for 2 years, during which the modem
has seen light use (a few hours a week) on a PC compatible.
Apart from the initial disgust of buying the modem at $245 and see it drop
to $150 a few weeks later, the modem itself has been returned for repair
for a total of FOUR times in these 2 years (all under warranty).
1. Does not dial properly (dial tone, dials, nothing after that)
2. Does not dial at all (i.e. no dial tone)
3. Completely dead alltogether (right after it was received from repair #2
4. Does not dial properly (dial tone, dials, nothing after that)
To their credit, they have a 2 year warranty policy though the person
answering tech support was rather rude when I indicated the manual says
one year ("Do you want me to charge you, sir?")
Am I REALLY unfortunate or modems DO break down like that? The modem
has a power transformer inside the box (i.e. no external adaptor) and that
makes it bulky and possibly prone to overheating.
So far I have spent $7 + $7 + $30 (fed ex both ways) + $7 + maybe $10 on calls,
close to $60... and the warranty expires in two months.
If anyone else has had such luck with Prometheus Products I'd like to hear
from him/her. The modem WAS a PC Ragazine editor's choice (i think) or received
very high marks back in '87...
Spiros
--
Spiros Triantafyllopoulos .-----. MS CT30A, Kokomo, IN 46902 | (317) 451-0639
A.E.S., Delco Electronics | G M | spiros%gmr.com@relay.cs.net | spiros@gmr.com
General Motors Corporation `-----' or.. striantafyll%kosds1.gm@hac2arpa.hac.com
[Temporarily at Intermetrics, Inc., Cambridge, MA. inmet!spiros@uunet.uu.net]nts0302@dsacg3.UUCP (Bob Fisher) (07/31/89)
From article <31300003@inmet>, by spiros@inmet: -> -> This note is to express disgust at a certain modem manufacturer. -> Prometheus Products, Inc. of Tigard, Oregon to be precise. -> -> I have owned a 2400G modem from them for 2 years, during which the modem -> has seen light use (a few hours a week) on a PC compatible. -> -> Apart from the initial disgust of buying the modem at $245 and see it drop -> to $150 a few weeks later, the modem itself has been returned for repair -> for a total of FOUR times in these 2 years (all under warranty). -> -> Am I REALLY unfortunate or modems DO break down like that? The modem -> has a power transformer inside the box (i.e. no external adaptor) and that -> makes it bulky and possibly prone to overheating. My Prometheus Promodem 1200 recently died after about 5 years of flawless, light use. I bought it in the days when it retailed for $525 but paid $375 mail-order. I'm pleased with what the Promodem 1200 did and plan to replace it with another Prometheus. -- Bob Fisher (osu-cis!dsacg1!bfisher) 614-238-9071 (Autovon 850-9071) From the Internet: bfisher%dsacg1.uucp@daitc.arpa US Defense Logistics Agency Systems Automation Center DSAC-TSX, Box 1605, Columbus, OH 43216-5002
root@mjbtn.MFEE.TN.US (Mark J. Bailey) (08/02/89)
In article <1565@dsacg3.UUCP>, nts0302@dsacg3.UUCP (Bob Fisher) writes: > From article <31300003@inmet>, by spiros@inmet: > -> > -> This note is to express disgust at a certain modem manufacturer. > -> Prometheus Products, Inc. of Tigard, Oregon to be precise. > -> > -> I have owned a 2400G modem from them for 2 years, during which the modem > -> has seen light use (a few hours a week) on a PC compatible. > -> > -> Apart from the initial disgust of buying the modem at $245 and see it drop > -> to $150 a few weeks later, the modem itself has been returned for repair > -> for a total of FOUR times in these 2 years (all under warranty). > -> > -> Am I REALLY unfortunate or modems DO break down like that? The modem > -> has a power transformer inside the box (i.e. no external adaptor) and that > -> makes it bulky and possibly prone to overheating. > > My Prometheus Promodem 1200 recently died after about 5 years of flawless, > light use. I bought it in the days when it retailed for $525 but paid $375 > mail-order. > > I'm pleased with what the Promodem 1200 did and plan to replace it with > another Prometheus. > I have had 3 Prometheus modems for two or three years now. I bought them under the name Zipper 2400 (actually Prometheus 2400G) sold by Priority 1 out of California. The first one I bought was in an aluminum chasis while the last two were plastic. As far as my case is concerned, minus a few glitches with the speaker on one unit, mine have held up considerably well in *HEAVY* usage (knock on wood :-) ) over the time I have had them. At the time I bought my first two, the $250-$300 price was then a "good" price, and the modems exhibit that "solid" modem quality over some of the other then cheaper 2400 baud hayes clones. Several people I know have bought them on my advise, and they too have experienced good performance. One did have a problem with one right off the bat, but the company (Priority One) replaced it with no hassle. I also called Prometheus direct with some problems a while back and got very friendly assistance. Overall, I feel I got my money's worth out of them over the course of the past 2-3 years. I suppose you unfortunately latched onto a lemon. But then, every good product will have a lemon now and then. Just my $.02 worth. Mark. -- Mark J. Bailey "Ya'll com bak naw, ya hear!" USMAIL: 511 Memorial Blvd., Murfreesboro, TN 37129 ___________________________ VOICE: +1 615 893 0098 | JobSoft UUCP: ...!{ames,mit-eddie}!attctc!mjbtn!mjb | Design & Development Co. DOMAIN: mjb@mjbtn.MFEE.TN.US | Murfreesboro, TN USA