[comp.sys.ibm.pc] Hayes modem protocol; flames on JDR

goer@sophist.uucp (Richard Goerwitz) (08/02/89)

When logging onto a Unix system locally from my PC, running
a shareware communications program, I find that my modem -
a Prometheus from JDR - guesses the baud rate when I log in.
That's a cute trick.  But not so useful when I'm logging in
to a system which permits me to break through the various
speeds until I get what I want.  The modem essentially locks
up, until I figure out what setting it's at, type my three
plus signs, then tell it to hang up.

Obviously, what I need is some way to tell it to use 2400
baud no matter what it thinks it "should" be running at.
(Or is this incorrect?).  Note, at least apparently, the
modem implements a full Hayes command set.  So the docs say,
and so it has appeared to be (so far).

Flames on JDR, which sold me the thing, which promises quick
tech support for mundane questions like this, and which is
nearly (I have found *totally*) impossible to get through
to, unless you want to purchase something (that end they
have down pat).

                                       -Richard L. Goerwitz
                                       goer@sophist.uchicago.edu
                                       rutgers!oddjob!gide!sophist!goer

ppa@hpldola.HP.COM (Paul P. Austgen) (08/04/89)

I have always had fantastic support from JDR.  Because of this, I
purchased a Prometheus 2400 modem from them just recently.  I
have noticed two things:

it is a piece of crap, and will not even dial correctly

I can no longer get through to technical support.

I guess things can change with any company

dlow@hpspcoi.HP.COM (Danny Low) (08/05/89)

>(Paul P. Austgen)
>I have always had fantastic support from JDR.  Because of this, I
>purchased a Prometheus 2400 modem from them just recently.  I
>have noticed two things:
>
>it is a piece of crap, and will not even dial correctly

About 6 months ago I bought an internal Prometheus 2400 baud
modem from JDR. It is used about half an hour every 
day and has worked perfectly. Is this an external modem?
The complaints I have seen about this company's modems 
tend to be with the external modems.

			   Danny Low
    "Question Authority and the Authorities will question You"
	   Valley of Hearts Delight, Sillicon Valley
       dlow%hpspcoi@hplabs.hp.com   ...!hplabs!hpspcoi!dlow