rwp@cup.portal.com (Roger William Preisendefer) (11/14/89)
A word of warning to all current and potential PC Pursuit subscribers. I cancelled my account as of May 31, in writing over a month in advance, and they are STILL billing me! The account was definitely cancelled. I tried it two weeks into June, and it was closed. However, the bills kept coming. When PC Pursuit raised the rates, they sent out a card for everyone to sign, authorizing them to bill a credit card account. I did not return this card. I specifically withdrew authorization to debit my credit card when I cancelled my account (also in writing.) I gave them until two months after the cancellation date to clear up any outstanding charges. The date passed, but the bills keep coming! I sent them a registered letter explaining the situation, and again denied them authorization to debit my account. They ignored the letter. This month, I got my account statement, and lo and behold, another $30 charge from PC Pursuit! The credit card company marked the first two charges as disputed, and I assume they will so mark the third when I notify them tomorrow. I am also going to have them treat it as a stolen card and change the account number. This will not get the $90 back from Telenet, however. Making charges to a credit card account without the owners consent is theft through credit card fraud. After all of the correspondence (registered and otherwise) I can only assume that it is deliberate, with criminal intent, or a result of extreme incompetence. Are the savings in connect charges (much less after the rate hike and cap) worth giving your credit card number to thieves or, at best, incompetents? I doubt it. Before you sign up for PC Pursuit or recommend it to someone, consider the risks. You may end up paying more in the long run! Roger Preisendefer
leoh@hardy.harris.com (Leo Hinds) (11/15/89)
I also had a hard time trying to cancel PC-Pursuit, but after the first couple of letters gave up and used the phone instead. While talking to them on the phone they "suggested" that I log on and go to one of the menus relating to personal info, and that burried in there somewhere, I would find the way to cancel online. When I pointed out that I could no longer sign on, the person on the phone did it for me, while I was still on hold ... that did not work the first time, but by the third attempt, it finally worked. Good luck Leo Hinds
khenry@umaxc.weeg.uiowa.edu (Ken Henry,18 LC,335-5531,3546389) (11/16/89)
From article <24036@cup.portal.com>, by rwp@cup.portal.com (Roger William Preisendefer): > A word of warning to all current and potential PC Pursuit > subscribers. I cancelled my account as of May 31, in writing > over a month in advance, and they are STILL billing me! > ........... > ........... > Roger Preisendefer I would also like to send out a word of warning to anyone thinking of or currently subscribed to PC Pursuit. I have had the exact same problem happen to me except they set up two accounts under my name and I have tried for about a month now to kill off the account that is not being used. They have already billed the non-used account to my credit card and charged for a month service on the non-used account. I have sent requests to have my other account cancelled, I know I will have trouble with that one too. I am sure there are others out there too, I'm going through other access methods now, and will never use PC Pursuit again. Ken Henry khenry@umaxc.weeg.uiowa.edu -- | Ken Henry | Disclaimer: "you are getting my opinion for free, so | Weeg Comp Center | INTERNET: khenry@umaxc.weeg.uiowa.edu | I always say | University of Iowa | BITNET: bptkenpb@uiamvs.bitnet | that you get | Iowa City, IA 52242| Phone: 319-335-5531 or 319-335-5484| what you pay"
karl@ddsw1.MCS.COM (Karl Denninger) (11/20/89)
>Item 6869 (0 resps) by rwp at cup.portal.com on Sun 19 Nov 89 09:42 >[Roger William Preisendefer] Subject: A warning about PC Pursuit >(35 lines) > >A word of warning to all current and potential PC Pursuit >subscribers. I cancelled my account as of May 31, in writing >over a month in advance, and they are STILL billing me! > I have to agree. They are doing the same thing to me, and I cancelled at the time they required renewed authorization. We're still being billed, my ID is NOT functional, and I haven't used the service since the changeover. They did NOT get the authorization back in the mail as they required. Needless to say, I've disputed the charges. Anyone for a class-action suit? -- Karl Denninger (karl@ddsw1.MCS.COM, <well-connected>!ddsw1!karl) Public Access Data Line: [+1 708 566-8911], Voice: [+1 708 566-8910] Macro Computer Solutions, Inc. "Quality Solutions at a Fair Price"